The recently-published 2021 HomeViews National Build to Rent Report revealed the UK’s very best Build to Rent (BTR) operators for specific management ratings on the HomeViews review platform. Discover the ten operators rated highest by their residents.
Our reviews show that good building management is crucial for keeping residents happy. The report found that Management scores on HomeViews were strongly correlated with overall building Star Ratings. Reviewers commented positively on “friendly” and “helpful” staff, and a “seamless” service with swift maintenance solutions was also praised.
The Management chapter of the National Build to Rent Report also revealed some interesting findings about the wider BTR industry and new build tenant experience in the UK. Management scores from tenants in BTS buildings were 25% lower than those from residents of BTR buildings.
The positive story for BTR management standards continued when looking at the number of reviewers who said they would recommend their landlord or developer. 90% of BTR residents said they would recommend their landlord. Meanwhile, only 69% of new build owners said the would recommend the developer of their building.
BTR building managers were also shown to have risen to the challenge of Covid-19 and the various lockdowns of 2020. Reviews showed that, overall, residents felt safe and well looked-after.
The property management team go above and beyond and have been in regular communication via email and phone with the tenants to ensure everyone is safe and well during the Covid-19 outbreak. Verified Resident on HomeViews, Fizzy Canning Town
Top-rated BTR operators by management score
Below are the ten highest-rated BTR operators for management scores. Of the operators in the list below, three were also found to have achieved above-average management scores across all of their developments: Quintain Living, UrbanBubble and Dandara Living.
(NB. Management scores used were taken from the 2020 report sample period)
urbanbubble are an award-winning property operator specialising in the leasing & management of residential communities across the UK, including London, Manchester, Glasgow and Cardiff. Their end to end service supports clients from conception to completion through to ongoing management, bringing a tailored property management solution for asset owners, landlords and residents by listening to their […] Read more about urbanbubble
Founded in 2016, Dandara Living is one of the UK’s leading designers, developers and operators of largescale Build-to-Rent property. Their aim is to offer “great places to live in great locations”, and with over 5,800 apartments across the UK, they pride themselves on offering a wide range of amenities and great customer service.
With over 100 years of experience in commercial and residential property consultancy, investment, and management, Allsop has established itself as a leader in the industry. Allsop manages several developments Build to Rent schemes, which offer flexible lease options and a range of state-of-the-art facilities. Additionally, they are pet-friendly. Residents of Allsop-managed developments enjoy a range […] Read more about Allsop Letting and Management
Essential Living is a Build to Rent property developer based in London. Its hallmarks are premium apartments in well-connected locations. There are many Essential Living developments on HomeViews: Berkshire House in Maidenhead, Vantage Point in Archway, Islington, and Dressage Court in Bethnal Green. In addition, Union Wharf, Essential Living’s newest development is a collection of […] Read more about Essential Living
Way of Life lays the foundations for renters to make a home. With ready-to-move-in, accommodation, no-fuss tenancy management and an in-house team there when you need them. Way of Life see your home “as an extension of yourself. Where you rest, play, work and create relationships. But also where you find a sense of belonging. […] Read more about Way of Life
Fizzy operates eight buildings in and around Greater London, providing almost 1,000 apartments for rent. Renting a flat around London should be simple. So Fizzy make sure it is. In December 2021, Fizzy was acquired by Greystar, a global leader in the investment, development and management of high-quality rental housing properties. The Fizzy Living brand […] Read more about Fizzy Living
Greystar is a global leader in rental housing with over 29 years of experience. The company has expanded from the US to the UK and Europe, including The Netherlands, Germany, Spain, France, Ireland, and more. Greystar offers premium rental communities with exclusive resident amenities and continually strives to enhance the living experience. Greystar manages over […] Read more about Greystar
Quintain Living is a Build-to-Rent developer with properties located in Wembley Park. With Quintain Living, residents pay no deposit and no hidden fees. Utilities and wifi are set up and ready to go, and developments offer 24-hour support with a concierge and resident team. Additionally, developments are pet-friendly, and vibrant social events are standard. Each […] Read more about Quintain Living
Get Living is a Build to Rent property developer. They are leading the charge for a better way of renting, with no fees and secure tenancies as well as offering fully-furnished, pet friendly homes with WiFi included. The Get Living team aims to help tenants feel at home from the moment they move in. All […] Read more about Get Living
Savills has a management arm that is part of the global real estate group Savills Plc. Founded in 1855, Savills is one of the worlds leading property agents and believes ‘hands on management coupled with in-depth local knowledge is the fundamental driver of real estate performance.’ Savills developments listed on HomeViews include The Cargo Building. […] Read more about Savills
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