HomeViews recently received an overall Net Promoter Score (NPS) of +68 from our BTR Partners. The NPS is a metric used to gauge customer satisfaction and loyalty, and is often considered the gold standard for customer experience metrics.
NPS scores in the range 50-70 are considered ‘Excellent’, indicating “high customer loyalty and satisfaction, with a large proportion of customers being promoters.” Tech company averages in the UK range from 20-50, while anything over 70 is considered ‘World-class.’
The survey received 57 responses, with Partners specifically rating the HomeViews team at 4.75 out of 5.
What our Partners said
“5-star service from the HV team. We see them as colleagues, always happy to help and quick to respond and we really value the relationship.”
– Dandara Living
“HomeViews asks reviewers a good breadth of questions, with the right level of detail.”
– Vertus
“Well designed platform with marketable reviews, and a great team behind the service.”
– Folk / urbanbubble
“The majority of new residents mention Homeviews feedback at point of viewing/move in as a reason for showing interest.”
– Moda Living
“The HomeViews team are communicative and friendly and seem to be invested in our success.”
– Essential Living
Survey respondents in 2024
We received 57 responses from 26 of our BTR Partners. 34 responses were from onsite teams, for example General and Assistant Managers or Customer Liason Managers. Seven responses from were from marketing teams, 14 from operational teams and two from C-suite level.
- Greystar
- Urbanbubble
- Folk
- Native
- Moda Living
- Leaf Living
- Apo
- Touchstone
- Platform_
- Kooky
- Dolphin Square
- Way of Life
- Allsop SFH & BTR
- JLL
- Essential Living
- Ila
- Dandara Living
- Get Living
- Fresh
- Cortland
- Bravo
- Cording
- Quintain
HomeViews is the only independent review platform for residential developments in the UK. Prospective buyers and tenants use it to make an informed decision on where to live based on insights from carefully verified resident reviews. Part of Rightmove since February 2024, we’re working with developers, house builders, operators, housing associations and the Government to give residents a voice, recognise high performers and to help improve standards across the industry.
