Barratt Developments PLC

Brilliant design and very happy with development. Access to two communal gardens. Allocated private parking. EPC rating and energy efficiency very good. Not happy with management company FirstPort. Service charge too high but still lower than neighbouring developments.

The experience with this landlord was highly challenging. From the start, any concerns I raised about the property were met with hostility rather than support, creating a tense living environment. Despite committing to a 12-month tenancy, the landlord frequently listed the property for sale, scheduling viewings with little regard for my privacy, and placing the burden of property maintenance on me. It often felt more like I was a caretaker than a tenant. Additionally, issues surrounding the return of my deposit were handled with minimal transparency, adding further stress. For single female tenants, I would advise careful consideration and awareness of what you’re committing to here. In my experience, the atmosphere and interactions with the landlord and his family were emotionally taxing

While the design of the property is functional and the facilities meet basic needs, my experience with the property management has been below average. Communication is inconsistent, and I’ve had to follow up multiple times to get responses on routine maintenance tasks, such as lawn mowing. Despite being promised that lawn care would be handled by management at the time of moving in, I ended up paying out of pocket to ensure it was done. This added unnecessary hassle and frustration. Overall, the property management's responsiveness and attention to tenant needs leave much to be desired.

My experience with Barratt London Customer Services has been nothing short of a nightmare. Since August 2022, I have been battling a serious issue with the flooring in my home (Eastman Village) that has been flaking and deteriorating. Despite providing clear evidence, including photos, videos, and extensive correspondence, Barratt London has continuously dismissed the problem as a "maintenance issue" rather than acknowledging it as a possible defect in the materials used. Over the past 18 months, I have been strung along by various representatives. Numerous appointments for inspections were scheduled and rescheduled, or simply ignored altogether, without any proper investigation into the root cause of the problem. Escalating the matter to higher-ups led to the same empty promises, delays, and lack of accountability. When a Field Service Manager, finally did visit, his so-called "inspection" was a complete joke. He barely glanced at the flooring and dismissed the issue outright, parroting the same excuse about maintenance, despite the fact that the flaking is occurring even in low-traffic areas. His refusal to engage in a serious discussion about the issue was infuriating. After nearly a year and a half of relentless follow-ups and escalating the issue to multiple levels within Barratt, they have concluded that the flooring issue is not a defect and have refused to take any further action. This is an appalling way to treat customers, especially after purchasing a home with the expectation of quality and proper support when things go wrong. I would strongly urge anyone considering a Barratt London home to think twice. Their complete lack of responsibility, unprofessionalism, and disregard for customers' time and concerns is outrageous. This is not just a case of poor service—it's a deliberate refusal to address what is clearly a defective installation/service, leaving homeowners to deal with the consequences on their own. I expected better, and Barratt London has failed on every level.

There are currently (2024) issues with cladding though we have a formal agreement that the costs will be covered by Barratts. The flats are unfortunately extremely hot, amazing in winter as you don't have to put the heating on, but stifling in summer. Being beside a main road, it is quite noisy, though I now wear earplugs at night so it is fine. The Elektron block has a pretty decent gym, and I've found the concierge to be helpful.