Terms of use

Welcome to the HomeViews.com website (the “Website“). This Website is currently provided to assist users in gathering information on residential developments and posting opinions of the same, and to allow developers and sales/lettings agents to place advertisements relevant to the developments.

The terms “we”, “us“, “our” and “HomeViews” refer to HomeViews Platform Limited. HomeViews Platform Limited is a company incorporated in England and Wales with company registration number 10290376. Our registered address is HomeViews Platform Limited, Kemp House, 152-160 City Road, London, United Kingdom, EC1V 2NX

You can contact us by email at info@homeviews.com.

The term “you” refers to the user visiting the Website and/or contributing content on this Website.

These terms of use (the “Terms of Use”) govern your use of this Website. By using this Website, you accept and agree to adhere to the Terms of Use in full. If you disagree with the Terms of Use or any part of them, you must not use the Website. You must be at least 18 years of age to use the Website. By using the Website and agreeing to these Terms of Use, you acknowledge that you are at least 18 years of age and that you have all the necessary rights, power and authority to enter into these Terms of Use (including where you are accessing the Website as a business user, that you are duly authorised to agree to these Terms of Use on behalf of your business).

In addition to these Terms of Use, there are also additional policies you should be aware of which apply to your use of our Website, specifically:

• Our Privacy Policy
• Our Cookie Policy
• User Content Policy

Unless otherwise stated (including in these Terms of Use), HomeViews and/or its licensors own the intellectual property rights in the Website and the material on the Website (including logos, designs, titles, phrases, product names, images, illustrations, icons, photographs, and the copyright, trade marks, service marks, trade dress, and other intellectual property rights associated with them, in or made available through the Website), any database operated by us in relation to the Website or created from the use of the Website or otherwise, any proprietary software utilised by us to enable you to use the Website and the underlying source code (“Website Content”) as well as the selection, coordination, arrangement, and organisation and enhancement of the Website Content. All Website Content is protected by intellectual property laws. You agree not to remove or alter any copyright notice or any other proprietary notice on any Website Content. Subject to the licence below, all these intellectual property rights are reserved and under no circumstances will you otherwise have any rights of any kind in or to the Website Content.

Subject to your compliance with these Terms of Use, you may view, download (for caching purposes only), and print pages from the Website for your own personal, non-commercial, use, to the extent necessary for the use of the Website and our services only, subject to the restrictions set out in the section below and elsewhere in these Terms of Use.

You must not:

• republish material from this Website (including republication on another website);
• sell, rent or sub-license material from the Website;
• show any material from the Website in public;
• reproduce, duplicate, copy, collect, accumulate or otherwise exploit material on this Website for any commercial purpose; and/or
• redistribute material (or copies of such material) from this Website.

You may only use the Website for commercial purposes subject to a separate prior written agreement with us which will incorporate these Terms of Use by reference, and which we may enter into at our sole discretion.

You agree to use this Website only for purposes that are permitted by these Terms of Use, and in compliance with all applicable laws, regulations, and generally accepted practices or guidelines in the relevant jurisdictions.

HomeViews awards are given to developments based on an agreed criteria. These are awarded at the discretion of HomeViews and can only be used by third parties with the permission of HomeViews. HomeViews has the right to review the status and eligibility of an award at any time.

Except with HomeViews’ express prior written consent, which we may grant at our sole discretion, you must not (and must not attempt to) use the Website:

• in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website;
• in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity or which does or may cause any breach or impairment of the Website’s security;
• to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
• to conduct any systematic or automated data (including personally identifiable information, such as names, email addresses or such other information) collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this Website for any purpose, including, without limitation, commercial purposes;
• to transmit or send unsolicited commercial communications;
• and/or for any purposes related to marketing.

HomeViews has published a number of residential developments on the Website and, from time to time, more developments are added at our discretion.

When using the Website for business purposes, users may also submit a new development to HomeViews. New submitted developments will only be published with an approved resident review. During its launch phase HomeViews is accepting developments built from the year 2000 within the UK and with at least 50 apartments or houses. The development may be mixed use but must have a primary focus as a private use residential development. Reviews for developments not meeting these criteria may be accepted but not published until HomeViews has widened the scope of listed developments.

A development’s star rating is calculated from a combination of each verified Private Tenant, Owner & Shared Owner’s reviews using their overall star rating and the four category scores – Design, Location, Lifestyle, Value and Property Management.

Please note that reviews from verified users carry more weight when calculating development ratings than non-verified users. This is because verified-users have been established as originating from individuals who have proved their connection with the relevant development. More information on the verification process is set out below.

In order to contribute content to the Website and access certain content, material, products or services on the Website, you must register for a “User Account”. We may approve or reject your application at our sole discretion.

When you apply for a User Account, you will need to provide us with certain information including your name, email address and password. You will also need to tell us what type of user that you are (see the ‘Verification process’ section below). We will use these details (and any other personal data that you provide to us through your User Account) in accordance with our Privacy Policy.

Once registered, your account is for use only by you and you will be responsible for all activity on your User Account. You are responsible for ensuring that your account details are up to date and accurate at all times, and that your password is kept securely. You must not share your User Account, password or any devices that may be logged in to your User Account with any other person and must notify us immediately if you become aware or suspect that there has been any unauthorised use of your password or your User Account. HomeViews will not be held responsible or liable for any misuse of your User Account in the event that a third party has access to and uses your password and User Account login in any way.

We may limit your access to the Website or your User Account at any time, without notice or liability, for technical or security reasons, to prevent against unauthorised access, loss or destruction of data, or where we consider in our sole discretion that you are in breach of any of these Terms of Use or any applicable law or regulation.

You can close your account at any time, either through the Website or by emailing us from your registered email address at info@homeviews.com, with the subject heading “Please Close My Account”. Please note that closing your account does not extinguish your responsibility or liability under the Terms of Use.

The Website relies upon content provided by our users, and is intended to create an online community in which our users can share their experience and views on real estate and real estate developments, and developers can respond to those views. In order to function properly, it is essential that all of our user content (whether a review or a developer response) (as defined in the ‘User Content’ section below) is a genuine, impartial and honest expression of the relevant user’s opinions and complies with our User Content Policy, which is incorporated into the Terms of Use by reference.

We do not monitor or edit any User Content, and we are not responsible or liable for any User Content, and the views expressed in any User Content do not represent our views or values.

In some instances where a review has been submitted in a non-English language HomeViews has provided a translation using a translating service such as ‘Google translate’. HomeViews takes no responsibility for inaccuracies in the translation.

We reserve the right to remove any User Content from the Website or our servers, at our sole discretion, for any reason, without notice.

In these Terms of Use, your “User Content” means any material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this Website, for whatever purpose.

Where you are using this Website as a consumer, your User Content may include:

• any reviews you submit to this Website; and/or
• any responses you provide to a survey we may send to you concerning the development you live in.

Where you are using this Website as a business, your User Content may include:

• any responses to reviews about your development that appear on this Website;
• any questions you submit to this Website which will be used in a survey that is completed by residents who live in your development; and/or
• any customised content you submit to this Website, such as professional images of your development, or any content that is included in the profile of your development.

By submitting your User Content to the Website, you grant to HomeViews a perpetual, transferrable, worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate, create derivative works from, distribute and publicly display your User Content in any existing or future media for any purpose (including without limitation in HomeViews Insights Reports), and to use (including without limitation use within HomeViews Insight Reports, the Website, any HomeViews internal materials and external promotional materials (including pitch documents)) (at our sole discretion) where you are a consumer, the name that you submit in connection with your User Content, and where you are a business, the name, company logo(s) and trade mark(s) of your business that you submit in connection with your User Content – although you permanently and unconditionally waive and agree not to claim or assert any moral rights (including rights of attribution or integrity) that you might have in your User Content. You also grant to HomeViews the right to sub-licence these rights, and the right to bring an action for infringement of these rights. To be clear, HomeViews shall also be under no obligation: (a) to maintain any User Content in confidence; (b) to pay you in any way for your User Content; or (c) to respond to any User Content.

By submitting your User Content or any other content, you promise that you have the full legal right to provide the User Content and content, and that use of the User Content and content by HomeViews on the Website, and all other persons and entities will comply with our User Content Policy and must not be: (a) untrue or recklessly untrue; (b) illegal, unlawful, obscene, abusive, threatening, defamatory or otherwise objectionable to us or any third party; (c) it must not infringe any third party’s legal rights (including intellectual property rights); (d) it must not constitute disclosure of any confidential information owned by any third party; and (e) it must not be capable of giving rise to legal action whether against you or HomeViews or any third party (in each case under any applicable law).

You must not submit any User Content to the Website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. HomeViews will not publish reviews that relate to or refer to any ongoing legal action.

HomeViews reserves the right to edit or remove any material submitted to this Website (including but not limited to User Content), or stored on HomeViews’ servers, or hosted or published upon this Website at its sole discretion, for any reason, without notice.

Notwithstanding HomeViews’ rights under the Terms of Use in relation to User Content, HomeViews does not monitor the submission of such User Content to, or the publication of such User Content on, the Website. HomeViews takes no responsibility and will not be liable for any User Content posted on the Website, or for any loss or damage that might be suffered or incurred as a result of such User Content, responsibility and liability for which remains at all times with the user who has provided that User Content.

If you have any concerns regarding any User Content, please notify us promptly by email to info@homeviews.com, with the subject heading “Content Concern”, including a link to the User Content in question and the details of your concern. We will then pass that concern on to the relevant user.

In the event that we receive a complaint about any of your User Content, we will let you know and it is your responsibility to resolve that complaint.

Owners, Residents, Professional Reviewers, Developers and Sales Agents: To increase the integrity of the content on the Website, HomeViews prefers User Content from users who have a genuine connection with the development to which their User Content relates. As such, when you register your User Account, we may ask you to confirm whether you are an owner occupier, owner landlord or resident of a property within the development, or a professional reviewer, developer or sales agent (your “User Status”), and your User Content will be labelled as such.

In order to ensure that our users are who they say they are, we may ask you to provide additional evidence of your User Status, and if we are satisfied with that evidence we may (at our discretion) label your User Content as being from a “verified user”. We pass this data via a secure API to a third party Identification Verification Company called GBG ID3, whose privacy policy can be found here. This data will leave a softprint on the GBG website. If we cannot verify you by this third party, we may ask you for proof of address, which will be immediately deleted from our systems once we have been able to verify you.

If you would like your User Status to be verified, please contact us at info@homeviews.com, with the subject heading “User Verification Request”, including your User Status and we will respond to let you know what evidence we require to complete the verification process.

In addition to User Content, the Website may contain links and references to third party websites and third party products and services. These are provided for your reference only and do not constitute a recommendation or endorsement of the relevant third party or their products or services.

The websites, products and services of these third parties are not controlled by HomeViews. Accordingly, before clicking on any links to third party websites or procuring any products or services from any third party, it is your responsibility to take whatever precautions and conduct whatever research or due diligence you consider necessary in order to make an informed decision about proceeding with the transaction.

HomeViews cannot accept any responsibility or liability for those websites, products or services, and they will be subject to the terms of a separate agreement between you and the relevant third party. HomeViews encourages you to read the terms of use linked or referenced in the websites you enter.

From time to time HomeViews may offer a prize/voucher, a charitable donation or an incentive promotion to thank residents for taking the time to write a review.

Prizes or vouchers are only available to verified resident reviews that comply with our review guidelines. There is no entry fee and no purchase necessary to enter a promotion. By entering a promotion, an entrant is indicating his/her agreement to be bound by these Terms and Conditions. Reviewers must be a minimum of 18 years of age, only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

Promotions can be specific to a development or developer. HomeViews reserves the right to cancel or amend the promotion and this section of the Terms and Conditions without notice at any time. HomeViews is not responsible for inaccurate promotion details supplied to any entrant by any third party connected with any promotion.

HomeViews will notify the winner with how the prize/voucher will be delivered. The promotion and this section of the Terms and Conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England. Any promotion is in no way sponsored, endorsed or administered by or associated with any social network or the company or brand of the prize.

The prize/voucher is as stated at the point of offer and no cash or other alternatives will be offered. The prize/voucher is not transferable. Prizes/vouchers are subject to availability and we reserve the right to substitute any prize/voucher with another of equivalent value without giving notice. All promotions are time bound and the offer will expire within 1 month of it being presented, unless otherwise stated.

Under the Competition and Markets Authority it is illegal for a company to pay for or incentivise positive reviews and/or pay for fake reviews. In keeping with this HomeViews will take steps to monitor or delete reviews that we believe to have been inappropriately incentivised or fake.

Occasionally, there may be information on the Website that contains typographical errors, inaccuracies, or omissions, such as inaccurate information on property listing pages, including inaccurate pricing information. We reserve the right to correct any errors, inaccuracies or omissions on the Website at any time without prior notice. HomeViews takes no responsibility and will not be liable for any errors, inaccuracies or omissions on the Website, or for any loss or damage that might be suffered or incurred as a result of such errors, inaccuracies or omissions.

If you are using the Website as a business user, except as expressly set out elsewhere in these Terms of Use, the Website and the content provided on it, is provided on an “as is” and “as available” basis without any representations, warranties and conditions, express or implied. HomeViews makes no representations or warranties in relation to Website or the information and materials provided on the Website expressly to the extent permitted by law excludes all express and implied warranties and conditions.

If you are using the Website as a business user or as a consumer, then except where this is due to our breach of these Terms of Use or failure to use reasonable skill and care, we make no promises that:

• the Website, Website Content, advice information or links provided on the Website will be constantly available, or available at all or will meet your requirements; and
• the information on the Website (including User Content and Website Content) is complete, true, accurate or non-misleading.

Nothing on the Website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or real estate matter you should consult an appropriate professional.

You understand that the technical processing and transmission of any Website Content and User Content may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Please be advised that we do not guarantee that any information sent to or from the Website will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to us via the Website or the internet, including, for example, personal information such as your name or address. Except where this is due to our breach of these Terms of Use or failure to use reasonable skill and care, HomeViews assumes no responsibility for: (a) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, any communication; and (b) any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the internet or on any of the Website, including any injury or damage to you or to any person’s computer related to or resulting from use of the Website.

To the extent that you are using the Website as a consumer (rather than for business purposes), HomeViews will be responsible for any loss or damage that is a foreseeable result of our failure to comply with the Terms of Use or our failure to use reasonable skill and care, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen or if both we and you knew it might happen.

If your use of the Website causes damage to a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, you are responsible for ensuring that any device that you use to access the Website is protected by adequate security, anti-virus and anti-malware software, and we will not be liable for any loss or damage which you could have avoided by using such software.

For the avoidance of doubt, to the extent that you are using the Website as a consumer, HomeViews will not be liable to you for any business losses, loss of profit, loss of business, business interruption or loss of business opportunity.

HomeViews will not be responsible or liable to you for any delay or failure to comply with our obligations under these Terms of Use if the delay or failure arises from any cause which is beyond our reasonable control.

To the extent that you are using the Website provided free-of-charge for business purposes, HomeViews will not be liable to you for any loss or damage (whether under the law of contract, the law of torts (including negligence), breach of statutory duty or otherwise, even if foreseeable) in relation to:

• the contents of (including but not limited to Website Content and User Content), or use of (or inability to use), or otherwise in connection with the Website; or
• use or reliance on any content (including but not limited to Website Content and User Content) displayed on the Website.

In particular, HomeViews will not be liable for:

• any indirect, special or consequential loss;
• any business losses: loss of revenue, income, profits, sales or anticipated savings;
• loss of contracts or business relationships;
• business interruption;
• loss of opportunities, damage to reputation or goodwill; or
• loss or corruption of information or data.

The above limitations of liability apply even if HomeViews has been expressly advised of the potential loss.

HomeViews will not be responsible or liable to you for any delay or failure to comply with our obligations under these Terms or Conditions if the delay or failure arises from any cause which is beyond our reasonable control.

Nothing in these Terms of Use will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.

Nothing in the Terms of Use will exclude or limit HomeViews’ liability in respect of:

• death or personal injury caused by HomeViews’ negligence;
• fraud or fraudulent misrepresentation on the part of HomeViews; or
• any matter for which it would be illegal or unlawful for HomeViews to exclude or limit, or to attempt or purport to exclude or limit, its liability.

If any provision of the Terms of Use is, or is determined by any court or other competent authority to be, unenforceable under applicable law:

• that will not affect the enforceability of the other provisions of these Terms of Use, which will continue in effect; and
• if any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted.

This section only applies if you are a business user of the Website.

You hereby indemnify HomeViews and its officers, employees, agents, subsidiaries, successors, assigns and sub-contractors (the “Indemnified Persons”) and undertake to keep HomeViews and the Indemnified Persons indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by HomeViews to a third party in settlement of a claim or dispute on the advice of HomeViews’s legal advisers) incurred or suffered by HomeViews arising out of:

• any breach by you of any provision of the Terms of Use (including but not limited to any claim relating to your User Content);
• your violation of any applicable law or regulation; and
• your infringement of any third party rights (including but not limited to third party intellectual property rights).

Without prejudice to HomeViews’ other rights under the Terms of Use, if you breach the Terms of Use in any way, HomeViews may take such action as HomeViews deems appropriate to deal with the breach, including suspending your access to the Website, terminating or suspending your User Account, prohibiting you from accessing the Website, blocking computers using your IP address from accessing the Website, contacting your internet service provider to request that they block your access to the Website, where you are a business user revoking your Licence to use the HomeViews Insights Report (as applicable) and/or bringing court proceedings against you.

If we do not insist immediately that you do anything you are required to do under these Terms of Use, or if we delay in taking any steps against you in respect of you failing to comply with these Terms of Use, that will not mean that you do not have to do those things and it will not stop us from taking steps against you at a later date.

HomeViews may revise the Terms of Use from time-to-time to reflect changes in or to:

• relevant laws or regulatory requirements;
• security, technical or operational issues; and/or
• the Website’s functionality or features.

Revised Terms of Use will apply to the use of this Website from the date of the publication of the revised Terms of Use on this Website and will be incorporated into these Terms of Use. Please check this page regularly to ensure you are familiar with the current version. If we have your email address, we may also decide to email you with information on those changes.

We may change, suspend or discontinue any part of the Website or any service that we provide at any time, including the availability of any feature or content on the Website, for business and operational reasons or to reflect changes to our users’ needs. We will try to give you reasonable notice of any suspension or discontinuance.

If you are a consumer, these Terms of Use, their subject matter and its formation, are governed by English law. However, if you are a consumer and resident of any other European Union country you will benefit from mandatory provisions of, and legal rights available to you under, the laws of that country. Nothing in these Terms of Use affects your rights as a consumer to rely on these local law mandatory provisions and legal rights. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a consumer and resident of any other European Union country you and we may also bring proceedings in that country.

If you are a business, these Terms of Use, their subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

The full name of HomeViews is HomeViews Platform Limited.

HomeViews Platform Limited is a company incorporated in England and Wales with company registration number 10290376.

HomeViews’s registered address is HomeViews Platform Limited, Kemp House, 152-160 City Road, London, United Kingdom, EC1V 2NX

You can contact HomeViews by email at info@homeviews.com.

Developments are ranked on area guide pages based on the overall star rating and a minimum number of verified resident reviews.

Within our blogs we promote other ranking based on separate scores, for example ‘Top Rated by Facilities score’. The criteria and date of the ranking is always referenced.

Having a commercial relationship with HomeViews cannot influence our ranking algorithms and they are always true to the ratings collected from verified residents.

HomeViews does not charge a developer or operator to list their development on HomeViews. A company may claim their development, invite residents to write reviews and respond to reviews for free.

HomeViews offers marketing subscription packages which gives companies content rights to use HomeViews within their marketing and to upgrade their profile on HomeViews. Upgraded profiles can include additional images, adding film content, listings and promotions.

Featured spots on our website – examples being the homepage banner, featured on area guides or development pages – are allocated to developments with a marketing subscription or for an additional charge.

Companies with a marketing subscription cannot remove, edit or hide reviews and they cannot influence rankings or HomeViews awards.