Manager response

Dear JMauve, Thank you for your review and we are sorry to hear that your experience at Dalston Works was not completely satisfactory. The levels of acoustic / sound insulation in the development are over and above the minimum levels required by current Building Regulations however we do advise residents that some noise will still be heard and this is considered within tolerance levels. We always ensure that all maintenance requests are dealt with in a timely manner and where we are unable to immediately resolve an issue, our site teams will endeavour to keep residents informed of progress at all times. I am sorry you felt there were some issues that were not resolved for you and I would love the opportunity to discuss this further with you. Please feel free to email me at chris.dias@native-residential.com. Kind regards, Chris Dias

Manager response

Hi Mitch, Many thanks for you feedback. We're happy to hear the Dalston area has all of the café’s, bars and shopping areas you need. It’s definitely a big plus for us being so well connected too and we're sure you’re looking forward to those views even more that summer is approaching. Dalston Works is car park free development and offers limited spaces for our contractors only but it sounds like you’re already making good use out of our bike store and we hope this alleviates the transport issue slightly for you. We are on site 24/7 so those maintenance issues are taken care of as soon as they happen, so while we can’t always prevent lift failures, we do our best to get them fixed right away. Thank you, Dalston Works Team

Manager response

Hi Alfredo, Thank you so much for your feedback, we are glad you like our apartments and furnishings. While all the close public transportation is always a plus we’re definitely glad to hear you’ve been making the most out of our bike store like so many of our residents! Hopefully you will be able to get many more summer nights on those rooftop terraces again soon now that were heading back into summer and out of lockdown! We're sorry you have experienced some issues with your heating. We're onsite 24/7 so always do our best to get these resolved as soon as possible and if you feel your Wi-Fi is not performing as it should be, please let us know so that we could see what the next steps would be to getting this resolved for you. As with many areas of London now, it’s always best to be vigilant when venturing out at night but know that we here at Dalston Works take our residents safety very seriously and have CCTV along with a 24/7 presence. This coupled with our key fob access into any of our buildings ensures were keeping a vigilant eye on anything strange but if you do see anything, please give us a call in the concierge and we will get right on it ! Thank you, Dalston Works Team

Manager response

Hi Toby, Thanks so much for your feedback and kind words about the onsite team. It’s always good to hear our residents are making the most of rooftop terraces and are satisfied with the space and modern finish of our apartments. Hopefully you will be able to make more use of the local restaurants and Gym’s as things begin to open up again! Please feel free to get in touch with more information about your current electricity supplier and we might have a cheaper alternative for you. Thank you, Dalston Works Team

Manager response

Hi Marcos, thank you for your feedback. We are glad you find the location a good fit being close to transport links and happy that you’ve been able to enjoy our rooftop terraces and hopefully you will get even more use out of them this summer ! If you feel your heating is not performing up to standard please do let us know and we would be happy to look into it for you. We hope you continue to enjoy your stay with us here in Dalston Works. Thank you, Dalston Works Team