Dolphin Square Operator Limited

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Company image for Dolphin Square Operator Limited
Company image for Dolphin Square Operator Limited
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Dolphin Square Operator Limited

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HomeViews Awards

  • 1 Excellence Awards

  • 1 Facilities Awards

  • 1 Location Awards

Developments by Dolphin Square Operator Limited

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Development image of Dolphin Square, SW1
Rental Only
Award Winner 2022

Dolphin Square, SW1

3.92

(41 reviews)

5th

Ranked 5th out of 5 in Borough of Westminster

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See how residents rate developments by Dolphin Square Operator Limited

3.92
41 total reviews

This all-time rating combines the reviewers score for Experience, Value, Location, Facilities, Management and Design as well as the age and verification status of the review.

1

Developments by Dolphin Square Operator Limited

Stats

Overall

3.63

Facilities

3.76

Design

3.73

Location

4.39

Value

3.20

Management

3.32

Viewing 1-5 out of 41

Good to be back

Elle (Tenant)

Verified Resident

Dolphin Square, SW1

Nov 2024

Please tell us about the good and bad aspects of living in your local area:

Pros: prime location in Central London, close to the tube, river, parks Cons: poor choice of supermarkets and shops, poor lighting on the main entrance road as well as the private roads to the side of the building. Always need to use my phone torch when coming back home

How has the building management responded to any problems or issues you have raised:

Maintenance team responded very quickly to critical issues (eg leaks in the bathroom and kitchen) but have been very slow to respond to non-critical issues (eg water in the shower not getting hot)

Please share one thing (or more) which you wish you had known before you moved in:

It’s so peach and quiet, I’m going out much less as I just love to stay in and you have all the comforts you need

4

Facilities

4

Design

4

Location

4

Value

3

Management


Great development in a perfect location

Nate (Tenant)

Verified Resident

Dolphin Square, SW1

Oct 2024

Please tell us about the good and bad aspects of living in your local area:

Peaceful area, no noise. Large supermarkets relatively close and smaller ones right next door. Safe feeling area. Good amount of green spaces. The academy close can cause walking around to be very busy.

How has the building management responded to any problems or issues you have raised:

Have acknowledged current issues but haven’t acted on the issues yet

Please share one thing (or more) which you wish you had known before you moved in:

That the construction currently would hinder ease of access to some areas

5

Facilities

4

Design

4

Location

3

Value

5

Management

Manager response

Hi Nate, Thank you for taking the time to share your feedback about our newly restored apartments at Dolphin Square! We are delighted to hear your feedback in relation to our Facilities, Location, and Customer Service. We are particularly pleased to hear of your appreciation towards the 24 hour reception, the design of our apartments and our beautiful gardens. Thank you for taking the time to provide us with your feedback on what you would have liked to have known before moving in. We appreciate that the ongoing scheduling of works may result in occasional restrictions to access points. However, we are confident that the transition to Phase 2 of our Restoration Programme will lead to improvements in these areas, including the future opening of Rodney House and the amenity spaces, which we are confident you will enjoy. Thank you for bringing the issue to our attention. While we are pleased to have acknowledged your concern, we want you to know we are working to resolve it as quickly as possible. I have spoken with our Maintenance team, who will be seeking an update from the appropriate contracting team and will keep you informed of the latest updates on the resolution. Last but not least, thank you for recommending us as your landlord, we are thrilled with this feedback and hope you continue to enjoy making Dolphin Square your home!

Posted by

Ellie Laws, Customer Liaison Manager

Oct 2024


A great place to live, but finishing touches are not there yet.

SL (Tenant)

Verified Resident

Dolphin Square, SW1

Oct 2024

Please tell us about the good and bad aspects of living in your local area:

Pimlico at large is a great area, well connected and very community focused. The property is a good walking distance from both battersea and Victoria.

How has the building management responded to any problems or issues you have raised:

When it's been urgent (washing machine broken) they've been very prompt. My door bell hasn't been fixed despite raising it months ago now.

Please share one thing (or more) which you wish you had known before you moved in:

The time at which building works start, and that they're allowed to do so on Saturday mornings. Also, that I can't set up a direct debit on the communal bills system.

4

Facilities

4

Design

5

Location

4

Value

4

Management

Manager response

Thank you for taking the time to share your feedback about our newly restored apartments at Dolphin Square! We are delighted to hear your feedback in relation to our Facilities, Location, and Customer Service. At Dolphin Square, we strive to make all our residents feel at ease, listened to, and to create a comfortable environment that improves their quality of life. We take pride in our location, which is just a short walk from Pimlico Tube Station and other local amenities. We hope you continue to enjoy all that the location has to offer. We appreciate your thoughts on what you would have liked to have known before moving in. We are sorry to hear that you have been experiencing noisy works throughout Saturday mornings. We will do our utmost to minimise this and ensure that our noise restrictions are adhered to. In line with all work carried out in Dolphin Square, there will be no noisy work before 09:00 and after 17:00, with a break between 12:30 and 14:00 Monday to Friday. There will be no noisy works at weekends, so please do contact our Security or Reception team to support if you encounter this. We are sorry to hear that you are having difficulty setting up a direct debit for your utility bills. Please visit our reception and we will be happy to guide you through the process or put you in touch with Community Utilities (the provider) to assist you with setting up your account. In relation to your doorbell connection, if you could kindly contact the Reception team, we can get the relevant details, including your apartment number, to schedule support for this issue and get an appropriate update for you. The Salto app requires your Bluetooth settings to be turned on to ensure your app is regularly updated to allow access to your house and apartment. If you are experiencing problems, please contact our reception team for further assistance and guidance. In addition, we will pass the feedback directly to Salto to ensure they are fully aware of any relevant app updates. We have put a lot of effort into making necessary and enhanced improvements, including the decoration of our communal areas. We understand that with the high number of move-ins we have experienced, the impact on the communal areas has unfortunately affected the overall finish and we are confident that as we complete minor decoration work in our lift lobbies, this will help to improve the quality of the finish and mitigate this issue. We also appreciate your recognition of the prompt responses from our team. Our on-site team is dedicated to providing excellent service to our residents, and we are glad to see that their efforts have been recognised. Lastly, we would like to express our gratitude for recommending us as your landlord. We are thrilled by your feedback and hope that you continue to enjoy making Dolphin Square your home. Thank you once again for your feedback.

Posted by

Ellie Laws, Customer Liaison Manager

Oct 2024


Overall Good

Diana (Tenant)

Verified Resident

Dolphin Square, SW1

Sept 2024

Please tell us about the good and bad aspects of living in your local area:

Very close to my university and overall downtown area so it’s a great location to be in. Close to the metro stop as well as bus stops and main areas of London

How has the building management responded to any problems or issues you have raised:

great very helpful Answered quick and helped resolve the issues

Please share one thing (or more) which you wish you had known before you moved in:

how some of the facilities i requested weren’t available and the rest were faulty

5

Facilities

3

Design

5

Location

4

Value

4

Management

Manager response

Hi Diana, Thank you for taking the time to share your feedback about our newly restored apartments at Dolphin Square! We are delighted to hear your feedback in relation to our Facilities, Location, and Customer Service. At Dolphin Square, we strive to make all our residents feel at ease, listened to, and to create a comfortable environment that improves their quality of life. We take pride in our location, which is just a short walk from Pimlico Tube Station and other local amenities. We hope you continue to enjoy all that the location has to offer. We appreciate your thoughts on what you would have liked to have known before moving in. We understand that some facilities are currently unavailable, but please rest assured that we are working diligently to resolve this issue as quickly as possible. We have already been in contact with you regarding the outstanding arrangement of appliances, and we are confident that the installation of a dishwasher will improve your services and facilities at home. We are pleased to hear your positive feedback about our Fitness Club Facilities. We have put in a lot of effort to make necessary and enhanced improvements. We will be sharing more information in the upcoming months about the reopening of our communal spaces in Rodney House, and we are confident that this will greatly enhance your living experience. We also appreciate your recognition of the prompt responses from our team. Our on-site team is dedicated to providing excellent service to our residents, and we are glad to see that their efforts have been recognized. Lastly, we would like to express our gratitude for recommending us as your landlord. We are thrilled by your feedback and hope that you continue to enjoy making Dolphin Square your home. Thank you once again for your feedback.

Posted by

Ellie Laws, Customer Liaison Manager

Sept 2024


The design and overall finish of the apartments and general building is brilliant

Maddie L (Tenant)

Verified Resident

Dolphin Square, SW1

Aug 2024

Please tell us about the good and bad aspects of living in your local area:

It’s a perfect location for transport and access to other parts of London and the UK. Lots of shops close by and good variability. We’ve had issues with some antisocial behaviour but not for a few weeks but very limited noise during weekends and outside of working hours.

How has the building management responded to any problems or issues you have raised:

Yes, they’ve been very quick to respond via email and phone.

Please share one thing (or more) which you wish you had known before you moved in:

That there isn’t any direct access to the garden, you have to go either under ground through the car park or round the top main road. There’s also no lighting outside the building at nighttime. The rubbish is very easily accessible but no food bins yet.

5

Facilities

5

Design

5

Location

4

Value

4

Management

Manager response

Hi Maddie, Thank you for taking the time to share your feedback about our newly restored apartments at Dolphin Square! We are delighted to hear of your appreciation towards the design of the building, particularly the finishes to the apartments. Thank you for taking the time to share your thoughts on what you would have liked to have known before moving in. We understand that the temporary unavailability of garden access while our restoration work is ongoing may have caused some inconvenience. We very much hope that in the upcoming months, we will be able reinstate garden access via the rear doors of Duncan. Our gardens are a signature to the Dolphin Square Estate and are working tirelessly to restore this space. In relation to the anti-social behaviour affecting Dolphin Square and the surrounding area, we are taking steps to address these issues. This includes increased patrols, enhanced security measures and ongoing collaboration with local authorities to ensure the safety and wellbeing of everyone in our community. We have taken the step of installing additional CCTV across the estate, which we hope will act as a deterrent to individuals loitering in the area. Should you encounter any individual across the estate, we kindly request that you contact our security team and inform the local authorities of this. We have been in communication with our Block Management team regarding the lighting, and they will be looking into the possibility of providing additional lighting in the area. Our team are also in discussions Westminster Council to explore the possibility of providing food waste disposal here at Dolphin Square. We hope this is a waste strategy that can become available to enhance on ways we can encourage our residents to support the environment. Thank you for highlighting the prompt responses from our team. Our team on-site strive towards the service for our Residents and glad to see this recognised. Last but not least, thank you for recommending us as your landlord, we are thrilled with this feedback and hope you continue to enjoy making Dolphin Square your home!

Posted by

Ellie Laws, Customer Liaison Manager

Aug 2024


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These reviews are the subjective opinion of a HomeViews member and not of HomeViews