Redcliffe Homes

Appalling. Cowboy builders managed by complete clowns. We bought our house off plan in Feb 2022 on the strict understanding that the house would be completed by September. We were assured that as Redcliffe was a ‘quality builder’, there would be no delays, no shortages of labour and no shortages of materials under any circumstances. This soon turned out to be untrue, the house was three months late, we were then told that this was due to shortages of labour and materials (see above). However my wife and I were able to see the house being built, and watched as for four months all work stopped on our house and the two houses opposite ours (which were not even sold) were erected from foundation level to rooftop whilst ours sat untouched. In the end, we had to threaten to walk away from buying the house (we had a three month long stop on our contract), at which point Redcliffe then rushed to complete our house in six weeks. And boy did they mess it up. We hired a snagging company to evaluate our house as there are always snags to be addressed, expecting around 20-40. The guy who came round found over 300 major snags with our house. I think he would have found more, but he just ran out of time. When I asked him what his overall Review was of the house, he simply answered ‘I’ve seen worse’. I couldn’t get any more out of him, but he looked pleased to get in his van and leave. We then found another 200 snags. The central heating did not work when we moved in, which was late December, so we were stuck in a cold miserable house during Christmas whilst it was snowing outside. It took six weeks and over seven visits for Redcliffe to sort the problem. The bath seal leaked when we showered, which ran down through the extractor fan of the downstairs loo below us. As the fan comes on when you open the door, the risk of electric shock was extremely high. Whilst this wouldn’t have been fatal to us, we have an 7 month old daughter, who would almost certainly be killed by such a shock. Due to the heat being off for any weeks in winter, the flooring shrunk, so the entire downstairs Kardean had to be replaced as there were huge gaps between each plank. Redcliffe initially refused to do this, blaming their supplier. We had to fight for months to get this fixed. The bay window profusely leaked at 18 months. It took 3 months and five attempts to fix this. It turned out after many failed fixes that the canopy had been cracked when it was installed, and the installer simply didn’t care, he just rammed the thing in and walked away from the job, knowing full well that it would leak and cause huge damage. The shower screen we paid extra for was not water tight, causing leaks every time we showered in the bath. We had this looked at over 15 times, and replaced three times before it was finally watertight. This took nearly two years for them to fix. I could go on for hours, but I’ll save you the time. We had workman in the house every single week from completion until our daughter was born, some eighteen months. And after four months after that, we had the workman back in, and have been every single week since. They really are that bad. And we’re not alone, every single house in our street has had a similar number of issues. When getting our boiler serviced, the plumber told me he had condemned five boilers on my street alone in a single year because they had been incorrectly installed. That’s how bad Redcliffe are, they employ the cheapest possible workmen, who usually send the trainees in to do the job, and don’t bother to check they’ve done it properly. So if you are thinking of buying a Redcliffe house, for Pete’s sake don’t. Get a Taylor Wimpey or Barratt or just go anywhere other than these clowns. They treat you appallingly. I would not wish a Redcliffe house on anybody. You deserve better.

Very good design probably the most attractive in the area, there are children a play. Facilities but no shop on the development, it’s probably too small for that. Annuals management fee is £250 or so and this mainly covers maintenance of the landscaped areas

I really like the fact we are not too close to each other, that we are not a big estate, It is kept up together and looks lovely, there is good mix of houses, shops are not far away, there is a small park for the children. Only minus is the small garden's

Houses look nice, but the quality isn’t what you would expect for what you pay and their appearance. They also get very cold very quickly, so one has to question how well insulated they are. Remus property is also rundown, being terrible when it comes to comms, unless it’s to send you a bill, which goes up every year and yet the service remains the same. For instance, their gardening costs are astronomical, and yet they send a 20-year-old to cut the grass when the grass is either dormant or has dried up from the heat. Only the front of the development is more regularly maintained.

We love the design and layout of our property. It has been well thought out. It’s great having a garage and there is lots of space between the houses on the development. Redcliffe have been quick and attentive to repair and replace any issues we had.