Please tell us about the good and bad aspects of living in your local area:

They've used the cheapest materials and they refuse to fix anything, particularly for the poor doors. At the moment the heat and hot water has been off for two days in shared ownership flats. Many of us are having to shower in our gyms or leave altogether since it's so cold. The bike storage facility has also been inaccessible for months because of dangerous risk for broken glass falling, and they don't do anything to try and help and in fact treat you like a criminal if you keep calling them.

Please share one thing (or more) which you wish you had known before you moved in:

That when you raise an issue or a complaint you're met with hostility and nothing happens to fix it. That the hot water and heat would go off in the coldest part of winter and we wouldn't even get a notification about it.

What is the best feature of your home:

It had potential but the lack of service makes it very depressing to live here.

Please tell us about the good and bad aspects of living in your local area:

The location is good. Having Morrisons and their so close helps. The Sarsen Stones is a lovely pub, a bit expensive but nice. Parking is a bit an issue when we have visitors. The storage where the bins are is always packed and bins full in a couple of days. We need more bins, and having available one of the other storages having waste separately would help with the accessibility to them. The neighbourhood is ok. We recently had the police and ambulance at 3pm, due to family fight. Some people don't understand that speaking under your balcony at 1 or 2 in the morning is very annoying when you try to sleep and you wake up at 5. It is annoying to see that some people have small swimming pools in the balcony, and they empty them just letting the water fall all the way down passing through the rest of balconies. The trains noise is too much. I know that we have good windows, but I think that they could have been better noise isolating. The freight trains at night are too noisy.

Please share one thing (or more) which you wish you had known before you moved in:

How bad the noise from trains is, the lack of sense of living in community of the rest of the neighbors. -My flat is 16 but it does not show below in the drop down menu., it is hard to get any kind of deliveries for this reason -

What is the best feature of your home:

The size of the rooms and the storage in the corridor.

Please tell us about the good and bad aspects of living in your local area:

I love my new home- love the apartment build, proximity to Victoria Park, the roof top garden, and the design. I am disappointed with the SH after care services. Would like to see the studio spaces be occupied by Tesco or Sainsbury’s - now vacant. There are few grocery places.

Please share one thing (or more) which you wish you had known before you moved in:

Bad pipes and after care with Southern Homes- been very disappointed with the wait times after an issue is reported or even the wait time for an issue to be reported.

What is the best feature of your home:

I love my home- especially its design. I particularly love the square layout of my apartment and the reason I bought it- clean lines.

Please tell us about the good and bad aspects of living in your local area:

I love Hackney Wick which is why I chose this development. Within walking distance to Victoria Park and Olympic Park, there are loads of walking routes, local restaurants and bars. Enjoying being in the heart of the creative scene where there are lots of pop-up art exhibitions and music events.

Please share one thing (or more) which you wish you had known before you moved in:

It would be good to know what's going to happen to the commercial spaces below the flats which are empty currently. More clarity on what is in the service charges would be helpful.

What is the best feature of your home:

The bathrooms are beautiful, it's such a luxury to sit in a bath in a nice new flat, a rarity in London!

Please tell us about the good and bad aspects of living in your local area:

1 mile from the town centre located in a calm and serene beautiful Guildford. Perfect green location with great natural view around, walking distance to river wey and the beautiful walk trail. Great availability of car park, and nearby bus stops are advantages. The only thing I miss is a near by convenience store, any quick purchase, we need to go the town centre.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing to mention as such. May be some convenience store around could have been nice.

What is the best feature of your home:

Location, quality of the products used, after sales service