Capella, YO11

Please tell us about the good and bad aspects of living in your local area:

I’m generally dissatisfied with my property and Keepmoat are very unwilling to respond to any problems or concerns promptly. The site manager is incompetent and will promise you the world and do absolutely nothing. My home has had multiple issues due to poor workmanship, the most serious being a rear garden that floods and a home that smelt of sewage for months. Some of the contractors are inconsiderate and have no regard or respect for residents. They can be rude, no apology if they block your access to your drive, or make it difficult for you to negotiate your way in and out of the estate, the litter they leave behind blows everywhere and you have to contend with their maximum volume music in addition to the site noise. I would advise people to think carefully before buying a house here. I wish I hadn’t. You need to be prepared for noise from 7am to 7pm and until 1pm on Saturdays. The dust is endless, as is the untidy look of the place is tiring, The gardens laid to the rear are a big disappointment. The turf still hasn’t knitted together and wasn’t rolled flat so is uneven which means you can’t mow some areas and scalp others. Keepmoat are aware of the shortcomings with the gardener and consequently didn’t use that contractor for the gardens around the marketing suite. The upgrade of carpet is not worth paying for. My advice would be to take what they lay as standard and buy your own in due course. The fitted appliances are bottom of the range and with heavy use will not last long. I wanted to pay to have better quality appliances fitted but was told not possible. Keepmoat’s Customer Care team are gatekeepers doing everything they can to protect them from having to meet their obligations. Living here has caused me so much stress. I have bought new homes before and experienced no issues other than minor snagging. Keepmoat Homes are awful.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how poor the developer is and how they fail to respond to serious defects in the property.

What is the best feature of your home:

The appearance is that of a traditional house but that’s all that can be said.

Please tell us about the good and bad aspects of living in your local area:

Quiet area close to shops and primary schools. Close links to buses. Bin collection is prompt for household bins however there is no bins around the estate. All have private drives so parking is never an issue and traffic is quiet. Some anti social behaviour however nothing too bad.

Please share one thing (or more) which you wish you had known before you moved in:

That the fixtures such as the shower and door handles aren’t good quality for the price

What is the best feature of your home:

Large enclosed back garden it’s not level however perfect for the dog.

Please tell us about the good and bad aspects of living in your local area:

No parking problems Bin collection good There’s a serious problem with anti social behaviour eg :Vandalism of properties and facilities We have no issue with traffic noise We pay service charge but don’t seem to get anything in return

Please share one thing (or more) which you wish you had known before you moved in:

The footpath/bridle path stretches from one side of the site to the other attracts of road motorcycles and quad bikes On the whole the neighbourhood is quite friendly

What is the best feature of your home:

We like where it is situated the layout of the house is good and the garden is just the right size

Please tell us about the good and bad aspects of living in your local area:

a good range of local amenities within walking distance, decent transport links. barely any traffic noise

Please share one thing (or more) which you wish you had known before you moved in:

unfortunately we can only get basic broadband packages (8-10mbps) and seems we are looking at long wait for another decent

What is the best feature of your home:

we have a decent sized back garden plus a Reasonable sized front garden with a decent sized driveway

Please tell us about the good and bad aspects of living in your local area:

Excellent house, generally quiet location. Anti social behaviour becoming an issue on the estate.

Please share one thing (or more) which you wish you had known before you moved in:

There is more affordable housing on the estate that we were informed of!!

What is the best feature of your home:

The third floor- large bedroom with en-suite is by far our favourite part of our home and was a real selling point