Kampus, M1

Manager response

Hi Kate, Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed living in Minshull House and appreciated its beautiful design, cleanliness, and green spaces. It’s great to know the reception staff made a positive impression, and we’ll pass along your kind words to them. We’re glad you found the location convenient, with efficient transport and fantastic local amenities like Pollen bakery at your doorstep. It’s also reassuring to hear that noise wasn’t a concern due to the triple-glazed windows. We appreciate your recommendation of Kampus, especially the Minshull building, and we’re delighted that you had such a positive experience with the management team. It’s wonderful to hear you had a smooth rental process and received your deposit back without any issues. Thank you for recommending us! If there’s anything else we can do to enhance your experience, please let us know.

Manager response

Thank you for your feedback. We appreciate your insights, and we’re sorry to hear about your concerns regarding upkeep and security in the development. We’re glad you find the unique character of the building appealing. However, we take your comments about the outdoor spaces seriously. We have been actively working to improve the situation, including holding meetings with the local police and the college to increase patrols in the area. We understand that the presence of anti-social behaviour can be concerning, and we are committed to enhancing safety and cleanliness. Our cleaning team attends to the gardens three times a day, especially after lunch, to ensure they remain tidy, and we have recently hosted events like "Coffee with a Cop" to encourage resident engagement with local authorities about any concerns. We are continually striving to improve the experience for our residents, and we appreciate your recommendation despite the challenges you've faced. If there are any specific issues you would like us to address, please let us know.

Manager response

Hi Guy, Thank you for your fantastic feedback! We’re delighted to hear you’re enjoying the excellent amenities, including the well-equipped gym and the 24-hour security at reception. It’s great to know you find the furnishings and fittings comfortable and suitable for your needs while working in Manchester. We’re thrilled you appreciate the convenient location and the diverse selection of bars and restaurants within the complex, especially Pollen, Nell’s, and Madre. It’s wonderful to hear that the quality of dining options exceeded your expectations. We’re glad to know that any issues you’ve had were resolved quickly and that you’ve found the reception staff, particularly Ed, to be friendly and efficient. Thank you for recommending us! If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out.

Manager response

Hi Keyaa, Thank you for sharing your wonderful experience with us! We’re so pleased to hear that you’ve enjoyed the fantastic amenities, such as the 24/7 gym and workspaces—it’s great to know they’ve made life more convenient for you. Your kind words about Ed are truly appreciated, and we’ll be sure to pass along your praise. It’s clear he provided excellent support throughout the pre-application process and made a positive impression. It’s fantastic that you’re making the most of the excellent transport links and the wide range of food options in the area. While the closure of the local grocery store may have been an inconvenience, we’re excited to share that a new one is opening in the new year, which we hope will be a great addition to the community. Thank you for recommending us! We’re thrilled to have you as part of our community and look forward to continuing to provide you with a great living experience. If there’s anything more we can do, don’t hesitate to let us know.

Manager response

Hi Dave, Thank you for your detailed feedback—it’s great to hear your positive impressions of the building’s design, location, and facilities. We’re especially pleased to hear such high praise for Faye, Frankie, and Taiyo, and we’ll be sure to pass along your kind words. We appreciate your comments about gym access and front door security and will review these areas to ensure improvements. Your feedback on apartment lighting and mirrored wardrobe doors is also noted and will help us refine future designs. We understand the closure of the supermarket has been inconvenient but are excited to share that a new one will open in the new year. If Faye has not already addressed your leaking sink, please let us know so we can ensure it is resolved promptly. We’re delighted you would recommend us and remain committed to providing a high standard of service. Please don’t hesitate to reach out if there’s anything further we can assist with.