Kingsbrook, HP22

While the design of the property is functional and the facilities meet basic needs, my experience with the property management has been below average. Communication is inconsistent, and I’ve had to follow up multiple times to get responses on routine maintenance tasks, such as lawn mowing. Despite being promised that lawn care would be handled by management at the time of moving in, I ended up paying out of pocket to ensure it was done. This added unnecessary hassle and frustration. Overall, the property management's responsiveness and attention to tenant needs leave much to be desired.

The design of the locality is really good, attractive and the houses are well made not only for summer but really good for the winter. Fully insulated and with the garage I could not have asked for more. Facilities in the area really needs to be improved but with the opening of the new secondary school it is looking for pleasing.

whilst this review is not a good one it is factual and truthful. i feel you will not use my review because unfortunately it isn't a positive one . i have kept photos of problems in case i need them for future actions that maybe needed. public areas not as promised in show home documents. customer services are too slow always in meetings, away on hols or false promises given.value could have been better as so much money had to be spent post purchase.i paid an extra three thousand for a gold kitchen but the hob is the cheapest on the market and the sink only 100 each in Wickes even cheaper for you buying in such bulk. i have had a cheque to buy a new sink but feel compensation is due as i have had so many problems since moving from Amersham to this house. the point was to have a new home under guarantee as i get older with no work to do but it isn't finished YET .garden took months due to drainage being needed.lifestyle is quite good but I could live the dream if outsides were up to promised style as per sales office documents which is why i picked David Wilson homes. Opposite outside my house has still not been completed it's two years now! documents promised an orchard area with bulbs and wild flowers nor has my front garden. i was promised by Laura and A1 gardening that the outside plants, stones would be renewed and railings put up as i get so much wind down the road. the walkways still not completed on 2.1 . The landscaping has been left half done by M . Kelly who are on next phases ??? the bus route is great, very helpful. post boxes needed. only one put in so far after two years.my roof had to be repaired as tiles were put on green therefore they have cracked and broken. 11 new tiles were replaced. it was covered by yourselves but my previous homes roof was and is still good after 40 years as it was put on correctly.the staff on site are really good. polite and helpful especially show home staff, however you have trouble keeping site employees as they were not happy this leaves your purchasers with no one to turn too. the purchasers now have formed sub groups and committees to bring weight to our complaints who meet fortnightly . some purchasers are not having their needs listened to or are in receipt of cheques issued as sweeteners to pay for their works personally, the next step is the media and the press. fed up asking for things to be rectified. should be perfect when given the keys?? we as new purchasers know about snagging but you as the builders are only as good as the people you employ to carry your good name forward. a good reputation doesn't take long to tarnish does it?could be great, do help more you are good at selling but customer satisfaction is key to staying in business long term. ex customer service / personnel myself.

Kingsbrook wasn't for us unfortunately. We chose the development because of the marketing stressing how wildlife friendly it was going to be. However, once we were there, although Barratts had done what they said they would do, that was the end of the story. There was nothing to engage people and involve them. The wildlife initiative was just a paper project with no reality. We thought the build itself was poor and had a lot of snagging. It was very difficult to get anything done about problems, took many hours of chasing round and trying to contact people. We didn't like the actual layout of the estate. We didn't like effectively having no front garden and that people, if they were so inclined, could come right up to our front window and look inside. The back garden was overlooked all round by a cluster of surrounding houses. It seems that nowadays many people want huge houses and don't care about gardens. This is the exact opposite of our priorities. We didn't like the detachment from the local authority for services that are part of community charge on traditional residential property. The service charge felt out of our control and an unknown factor for the future.

We brought into the development because of the landscaping pictures we were shown in the sales office and we thought that this would be a lovely outlook and life style unfortunately this hasn’t been the case.