Kingsfield, BA6

Design of the property is very poor. Rooms are an odd shape, meaning not much room for innovation. Front door was not fit for purpose and it then takes an age to get any improvements. The garden was flooded and a drain was installed. Still flooding and dead grass

The development has not been straight forward by any means. I have personally had many issues- from no cold water access in the bathroom from June 2020- February 2021 (my baby was born in October 2020 so was unable to bathe him without leaving the water to cool). Design of the the outside of the home we love- it’s what attracted us! Facilities in the house are basic and have taken a long time to fix (we are still waiting for our landing to be fixed for the 4/5th time). We have had issues with the front door in July 2020 and these were not rectified for 48 hours. As the issues with the house became less immediate we found that the resolution time from emails sent to the work being completed was very slow. I can imagine that this is because so many people had issues and the back log from covid. I also had issue that friends of mine bought a house in March 2021 and had their home snag free after 2 months yet here we are nearly 2 years on still with snags. I did raise all issues and mainly I have been taken seriously and things have been “dealt” with by sanctuary’s standards. The building management has been appalling and I will never buy from Engie again. I do not recommend them. They need to work on people skills, how they talk to people, how they might be perceived when 3 men are stood in your home, about you, in front of you. Disgusting behaviour that I am still very unsatisfied by as there was no apology and no resolution by the builder. The landscaping is awful, we have a patch between my house and the neighbour on the corner that is unattended to and has been for 2 years- and looks really awful! There are weeds are all over communal plants, the builders 8 weeks ago left some some plaster board and wood outside of our house on the grassed area and it’s still there (someone took the wood but the plaster board is still there killing the grass!) the maintenance of the landscaping is just very poor- payments for this are taken every month though! I was told we would have a rebate which I’m still waiting for. The quality of the turf put down in the garden is so poor and this was laid by some men who let themselves into my home a few days after I’d moved in!

Kingsfield has been the best place to get onto the property ladder. We initially fell in love with the overall look of the estate and thought it looked modern but still had the look of a normal house. It wasnt trying to be something its not. The layout of the estate is well thought through. The house layout was also well thought through. Nice snd spacious living spaces. Facilities on the estate are limited. We dont have many areas of grassland to walk dogs. There isnt a park for children. But then again things like this are close by. Weve been extremely lucky that any snags or issues we have had have been rectified in good time. We are excited to see the finished product of the estate. But luck living here with ongoing work taking place hasnt affected us. We really love our Shapwick house. And have found the experience of buying a property extremely satisfying. Only down point we found was buying a house in a pandemic was extremely stressful. Not being able to see what your buying until the day you receive your keys was a worry. But thankfully all was great and we are happy to be living at Kingsfield. Seeing the show home really helped put our minds at ease. Although not the type of house we had it was helpful to see the finishes in the kitchens and bathrooms. Wouldnt hesitate to recommend anyone looking at buying a sanctuary home. We feel lucky to be here.

The development is well put together and decently designed. There are no facilities to speak off but we knew that when buying. The house quality it very good except for the garden which was in a shameful state and required complete redoing. The support for issues has been acceptable if uninspiring.

Houses well presented from outside, dissapointing turn around times for issues raised in development with customer services team, very little contact had on issues being resolved. House build pushed back a number of times with completion dates months apart.