Ledsham Garden Village, CH66

Been in our property now for nearly two years this November, and I have to say Redrow homes is just a big name. We have had continuous snags and have had to have a lot of patience. Have to complain all the time with redrow customer service on our issues. Told what you want to hear then don’t hear back for weeks maybe months. For example rear garden ever since we moved in back in 2019 has been poorly laid, not level holes everywhere, grass joints don’t join together. Reported numerous times, workers have come to look at it and two years later we are still waiting. Redrow also charge £1000 to have grass installed in your rear garden and this is the result SHOCKING! Also the rear gate has collapsed and doesn’t close properly again been waiting for this to be repaired for nearly a year and still waiting. Our front railings weren’t installed in the ground properly, workers came to complete cementing them in the ground to be secure. Resulting in my front looking a mess clumps of soil lost all the bark that was there with trees, reported to redrow back in May said it would be sorted with fresh bark. Still waiting to this day! My biggest concern is council apartments have been built behind our property, our front lawn has been attached to the front greenery of the council apartments. We have not been secured off privately as in plans when purchased as you can see in images. Paying 300,000 for a home to only have you attached to apartments is utterly disgusting. Again reported this back in April/May, still waiting to this day. Back in February of this year my partner and I had amazing news that we was expecting our first baby, I informed redrow customer service of our situation, voiced my concerns that I want all remaining snags completed before the baby is here as I do not want to deal with workers at our home whilst we have a new born. Totally agreed and promised things would be done, my partner is due in November and we are still waiting for the work to be even started it’s laughable. All last minute, disorganised, lack of communication and poor time scaling. Do me and my partner regret buying a redrow home, indeed we do!!!

Though the development looks nice from the outside, as you move in it looks cramped and busy, with too many different styles of house in a row. There are no pavements in some roads which cause issues with parking and walking on a road. The windows are terrible quality and you can hear everthing outside, this is incredibly disappointing given the houses are so much more expensive, though these windows are cheap and low quality. We were given "Free Turf" as an incentive, though it is awful, bumpy and has weeds groing through, no top soil was added when laying and the ground wasn't flattened before turf was layed, as well as being lumpy and bumpy, the garden slopes terribly.

Houses all look very nice, once you’ve moved in they couldn’t care less about you. The design and build quality is quite good, the roads haven’t been finished properly 3 years on from moving in. More concerned with building more than finishing off the ones they’ve already built and sold. O

The design at the front of the development is lovely especially the posts either side of the road. I think it's extremely aesthetically pleasing. The actual design of house plots isn't the best. I've noticed from walking around there is no 'perfect plot - which to me would be at the end of a cul de sac , nice and quiet. However it seems you are either really near an access path or park. Additionally the windows are extremely poor quality so if someone is talking walking walking it sounds as if they are right outside your house! Some cul de sacs do not have paths and you can't park on the road without either being over a drive or opposite a drive which can make it difficult to exit the drive. Overall I do enjoy living on this development.

Good design and I like all the new houses that are going to be built. There are nice neighbours and nice people in the area. These new houses are built very quick and nicely done considering the time that it took to built them. A dislike is that the stairs creek because in the night they are very load.