New Maker Yards, M5

Manager response

Thank you so much for your detailed review! We’re thrilled to hear that you’re enjoying your modern 2-bedroom flat and that the cleanliness of the building, as well as the friendly cleaner, have made a positive impact. It’s great to know that the secure parking and the building’s quick-response management have contributed to your overall satisfaction. We're glad to hear you think the post situation has improved, though we understand having it in a separate building can still be an inconvenience at times, unfortunately, we weren’t able to have a parcel room in each of our 6 buildings. We truly value your feedback, and we're happy to hear that any issues you’ve raised have been promptly addressed. Thank you for your kind words and for recommending us. We're committed to continuing to provide a great living experience!

Manager response

Thank you so much for taking the time to share your review! We're delighted to hear that you appreciate our pet-friendly approach—we truly love having your furry friends as part of our community! It’s also great to know that maintenance issues have been resolved quickly for you. Regarding visitor parking, we do offer this service at the Neighbourhood. Simply visit the security office, where you can register your visitor’s vehicle on the iPad for 3 hours of free parking. If you need any assistance with this, don’t hesitate to pop in—we’re always happy to help!

Manager response

Hi Emily Thank you for taking the time to share your honest feedback with us. We're glad to hear that you've found our location and insulation to be positive aspects, and that our team has been responsive in addressing any issues you’ve raised. Whilst we do not have a gym here, however, we do offer free fitness classes for Residents at M3 Perform, and we now have monthly yoga classes available, there is also a JD Gym at the retail park just a across the road. I am sorry to hear about the wait for parking, please can you email me on newmakeryards@getliving.com and I will look into this for you and your other concerns raised in your review, such as Pet free options as we do have pet free buildings. Thank you again for your recommendation, and for being part of our community. We're always here if you need anything!

Manager response

Hi Ritchie Thank you so much for your kind review! We’re thrilled to hear that you’ve had such a positive experience with our property management team and that you’re enjoying the beautiful building design and canal views, we certainly love all the green space around us being so close to the city. Please remember we have Security 24/7 if you need to report noise. Thank you for recommending us as Landlord, we really appreciate it!

Manager response

Hi Sophie Thank you so much for sharing your feedback! We're thrilled to hear that you find the buildings well-suited for sharers and couples, and that any issues you've encountered have been promptly resolved by our team. It's great to know that you're enjoying the spaciousness of the property, and that your light bulb issue was replaced straight away. We're glad you're loving the location – it’s wonderful being close enough to the city while still enjoying a bit of calm! If there’s ever anything else you need, please don’t hesitate to reach out. Thanks again for your recommendation! We’re happy to have you as part of our community.