Guinness Homes

Please tell us about the good and bad aspects of living in your local area:

Lovely area to live in with bars and restaurants a 2 minute walk away. 15 minute walk to town and the ferry to Portsmouth. Parking can sometimes be an issue as you only have 1 permit for the car park. Guinness are not great at getting back to you about any issues but apart from that, it’s a lovely place to live.

How has the building management responded to any problems or issues you have raised:

Not great. It can take many months to get issues sorted.

Please share one thing (or more) which you wish you had known before you moved in:

Shared ownership is a great idea as you have the security of owning your own home as well as not having to worry about maintaining the property.

Please tell us about the good and bad aspects of living in your local area:

Pretty great location, lots of local shops and bars, very close to the town centre and also to the foot ferry that goes to Portsmouth.

How has the building management responded to any problems or issues you have raised:

They finally responded after about a year of chasing but so fat nothing has really been resolved.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known that the issues we have faced would not be resolved without a long time passing and ALOT of chasing!

Please tell us about the good and bad aspects of living in your local area:

Great area to live, poor for parking but that’s the only real negative. Traffic can be a bit of a nightmare but most thing s you need are walking distance

How has the building management responded to any problems or issues you have raised:

Quickly sorted the issue on the boiler by using external company’s

Please share one thing (or more) which you wish you had known before you moved in:

Slow to fix communal areas, lift has been faulty for over a year

Please tell us about the good and bad aspects of living in your local area:

Lovely area that is very popular with locals in the community and close to local amenities like shops and restaurants. Plenty of parking for residents but limited for visitors. Near to supermarkets and good schools.

How has the building management responded to any problems or issues you have raised:

Concerns are never addressed and residents are made to feel like villains for raising anything. We feel ignored.

Please share one thing (or more) which you wish you had known before you moved in:

Noisy neighbours who have made my life hell and ruined the once lovely aesthetic of the building.

Please tell us about the good and bad aspects of living in your local area:

If there was an option to leave 0 stars in the property management score I would have left 0. Since moving in I have had an issue with my property that I have chased 12 times this year and are yet to receive a response from Guinness Partnership themselves. Having said this the facilities and location of this property are second to none and really good value for money (if my property defects were fixed).

How has the building management responded to any problems or issues you have raised:

They fixed a loose tile on my roof. I had 3 defects when I moved in (almost 10 months ago) and still actively chasing 2 or them to be fixed

Please share one thing (or more) which you wish you had known before you moved in:

How bad Guinness partnership/ Berkeley homes are at responding to you once you have moved in.