1 Newfoundland Place (Vertus) in Canary Wharf offers an exceptional living experience with its striking architectural design and top-notch facilities. The building's modern and sleek exterior, characterized by its impressive height and glass facade, complements the contemporary aesthetic of Canary Wharf. The apartments are well-designed, featuring spacious layouts, high-end finishes, and floor-to-ceiling windows that provide stunning views of the city skyline and the Thames. The facilities at Vertus are unparalleled, catering to a luxurious and convenient lifestyle. Residents have access to a state-of-the-art gym, ensuring fitness enthusiasts can maintain their routines without leaving the building. The private cinema room offers a cozy and exclusive space for movie nights, while the lounge areas provide a perfect setting for relaxation and socializing. The building also boasts a rooftop terrace, ideal for enjoying panoramic views and hosting gatherings. Vertus prioritizes residents' comfort and convenience with a range of additional services. The 24-hour concierge ensures assistance is always available, adding an extra layer of security and ease to daily life. The building's location further enhances its appeal, with easy access to Canary Wharf's extensive transport links, shopping centers, and dining options. Overall, 1 Newfoundland Place (Vertus) stands out as a premier residential choice, offering a blend of sophisticated design, exceptional facilities, and prime location.

We lived in the 8 Water Street (Vertus) property for 2.5 years, and unfortunately, our experience was not what we expected, especially considering the premium rent we were paying. Over time, Vertus removed key services and perks that were initially part of the offering. These weren’t replaced with equivalent alternatives, yet the rent continued to increase. This decline in service has been a common concern among tenants, as many others have expressed similar frustrations. Our checkout process was another disappointing experience. We were charged for unreasonable faults, such as a minor scratch on the exterior of the door, which seemed excessive. On top of that, they took weeks to respond to basic questions, seemingly delaying the return of our deposit unnecessarily. Interactions with the main office staff were particularly poor. The focus felt entirely on profit and tenant turnover, with little to no care for the actual tenants. It’s clear that the human aspect of renting with Vertus is lacking. The only truly positive aspect of our time there was the concierge team. They were always professional, friendly, and helpful—a real credit to the property. Overall, while the concierge team was excellent, the declining service levels, unreasonable charges, and lack of tenant care make it difficult for me to recommend renting with Vertus. I hope they address these issues to improve the experience for future tenants.

Our experience renting with Vertus was disappointing, especially considering the high cost. Initially, the services and perks seemed promising, but over time, many of them were taken away without any proper replacements. Meanwhile, the rent kept going up. This decline in service has been a frequent complaint among other residents as well. The move-out process was another source of frustration. We were charged for what felt like overly harsh damages, including a small scratch on the outside of the door. Additionally, it took an unreasonable amount of time for the team to respond to straightforward questions, which delayed the return of our deposit unnecessarily. The attitude from the main office left a lot to be desired. Their focus seemed to be entirely on profit, with little regard for the tenant experience. It felt impersonal and transactional, which was disappointing for a place that markets itself as premium housing. That said, the concierge staff were outstanding. They were always courteous, helpful, and the one highlight of living there. Unfortunately, the overall experience doesn’t match the price or expectations. I wouldn’t recommend renting with Vertus unless they make some significant improvements to how they handle tenants and maintain services.

I cannot stress enough how frustrating and unprofessional my experience with this management company was. I had a nightmare of a time trying to rent from them, and it started with a total lack of communication and professionalism. First, they failed to sign my lease agreement less than 24 hours before my move-in date. This last-minute delay left me scrambling and stressed, not knowing if I’d have a place to stay. They didn’t even bother to explain the hold-up or offer a solution—just vague excuses and no urgency. This complete lack of organization set the tone for everything that followed. Even worse, after I moved out, it took weeks to get my deposit back. I had to follow up multiple times, each time getting the same vague responses and empty promises. It felt like they were actively stalling, making it nearly impossible to get a clear answer. It’s hard to trust a management company that can’t even handle basic tasks like timely lease agreements or returning deposits without hassle. Their lack of accountability and respect for tenants is beyond frustrating. I wouldn’t recommend them to anyone—there are plenty of other companies in London that know how to treat their tenants with respect and professionalism. Avoid at all costs.

8 Water Street is a beautiful building - one of the best places to live in London if you are a renter looking for a quiet, modern apartment with views of the water. With that said, I wish I knew that they would withdraw many of the incentives they offered to sign. Third Space gym benefit? Gone, replaced with an embarrassingly small gym. All inclusive services? Gone, have to pay for each independently. The list goes on..