Vertus

1924.24
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Company image for Vertus
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Vertus

Asks for reviews – good or bad

Company

This company is rated 5.00 out of 5.00.
5

"Excellent and friendly staff concierge with a special thanks to Andy."

Sunita Pitamber10 George Street, E14

This company is rated 5.00 out of 5.00.
5

"there is not one thing that has been forgotten from a TV room, to a garden"

I W8 Water Street, E14

This company is rated 5.00 out of 5.00.
5

"The communal areas, lifts, gym and pantry shop are all great."

Byron JNewfoundland, E14

Developments by Vertus

Viewing 1-3 out of 3

Development image of 10 George Street, E14
Rental Only

10 George Street, E14

4.51

4.51

(75 reviews)

£2,300-£4,760 pcm

1, 2, 3 beds

Our fifth London Docklands development is 10 George Street, which rises 37 storeys above Canary Wharf’s new district, Wood Wharf. There are 327 ultramodern apartments available, all overlooking waterside gardens and boardwalks below. In addition, residents have exclusive access to “Vertus+.” This includes access to a 24/7 gym studio, self-service bar, private dining room and lounge which opens out onto a large, south-facing terrace. Residents love this mix of exceptional on-site facilities and easy access to the thriving Canary Wharf scene.
4th

Ranked 4th out of 25 in Canary Wharf

View development
Development image of Newfoundland, E14
Rental Only

Newfoundland, E14

4.24

4.24

(68 reviews)

£2,400-£8,000 pcm

Studios, 1, 2, 3 beds

Newfoundland is the tallest build-to-rent building in London and a new iconic addition to Canary Wharf. Rising 58 storeys above the River Thames, it offers carefully designed apartments for rent with expansive views of the City or the Estate. VERTUS+ provides residents with access to amenity spaces, a curated events programme, and perks from Canary Wharf brands. Amenities include a terrace, gym, spin studio, private lounge, screening room, private dining room, self-service bar, children's play areas, and an indoor "kidult" space. Renting with Vertus ensures convenient access to London's hotspots via transportation options on a secure Estate. Enjoy shopping, bars, restaurants, festivals, abundant green and blue spaces right on the doorstep.
14th

Ranked 14th out of 25 in Canary Wharf

View development
Development image of 8 Water Street, E14
Rental Only

8 Water Street, E14

3.81

3.81

(49 reviews)

£2,300-£6,500 pcm

1, 2, 3 beds

8 Water Street is Canary Wharf's first pet-friendly address with 174 apartments for rent. Its low-rise design creates a strong connection to the water and green space. Residents enjoy a landscaped private garden, quiet boardwalks, and floating pavilions in Water Square home to popular restaurant, Hawksmoor. Amenities include a private dining room, lounge, snug, and expansive roof terrace with a dog agility course. VERTUS+ offers access to exclusive amenity spaces, year-round events, and perks from brands in Canary Wharf. Renting with Vertus provides convenient access to London's hotspots via transportation options on a secure Estate. Enjoy shopping, bars, restaurants, art, and abundant green and blue spaces on the doorstep.
21st

Ranked 21st out of 25 in Canary Wharf

View development

Page 1 of 1

See how residents rate developments by Vertus

4.24
4.24
192 total reviews

This all-time rating combines the reviewers score for Experience, Value, Location, Facilities, Management and Design as well as the age and verification status of the review.

3

Developments by Vertus

Stats

Overall

4.29

Facilities

4.30

Design

4.51

Location

4.69

Value

3.93

Management

3.98

Viewing 1-5 out of 192

Raffa (Tenant)

Verified Resident

Newfoundland, E14

Jul 2024

5
5
This is rated 5.00 out of 5.00.
5

Exceptional living experience

Raffa (Tenant)

Verified Resident

Newfoundland, E14

Jul 2024

Please tell us about the good and bad aspects of living in your local area:

Living in Canary Wharf offers a dynamic urban experience. The area boasts a plethora of upscale restaurants and trendy bars, providing diverse dining and nightlife options. Transport is highly convenient with the Jubilee Line, DLR, and upcoming Elizabeth Line ensuring swift connections across the city. The district is clean, modern, and safe, with ample green spaces and waterfront views. Shopping and amenities are abundant, making daily life easy and enjoyable. However, it can feel a bit corporate! Overall, Canary Wharf is perfect for professionals seeking a vibrant, well-connected, and upscale living environment.

How has the building management responded to any problems or issues you have raised:

Yes, very prompt with all maintenance issues. The building management has consistently shown excellent responsiveness to problems raised by residents. They handle maintenance requests efficiently and resolve issues promptly, ensuring a comfortable living experience. This proactive approach by the management adds significant value to the overall resident experience.

Please share one thing (or more) which you wish you had known before you moved in:

One aspect to consider about living here that might not be evident during a viewing is the windiness of the area. Due to the high-rise buildings and proximity to the water, the wind can be quite strong, making outdoor activities less pleasant at times and potentially affecting balcony use. It's something residents often notice only after moving in.

5

Facilities

Facilities

5

Design

Design

5

Location

Location

5

Value

Value

5

Management

Management

Manager response

Hi Raffa, Thank you so much for your thoughtful and detailed review of 1 Newfoundland Place! We're thrilled to hear that you're enjoying your living experience with Vertus. Your kind words about our striking architectural design and top-notch facilities truly warm our hearts. We’ve worked hard to create a space that offers both luxury and comfort, and it’s wonderful to know that our spacious layouts, high-end finishes, and breathtaking views are hitting the mark. We’re glad you appreciate the Vertus + spaces on offer for our residents, from the state-of-the-art gym to the cozy cinema room and stunning rooftop terrace. It’s our goal to provide a variety of spaces where you can relax and socialise with your neighbours. Your feedback about the dynamic urban experience in Canary Wharf, the convenience of our location, and the array of dining and nightlife options nearby is spot on. We’re delighted that you’re making the most of everything the Canary Wharf Estate has to offer. We also appreciate your note about the windiness in the area. It’s the little things that can sometimes make a big difference, and we have made various improvements to Newfoundland to counteract the effects of the wind on the building. Lastly, thank you for acknowledging our building management team. We pride ourselves on our responsiveness and commitment to resident satisfaction, and it’s fantastic to hear that our efforts are making a positive impact on your daily life. Once again, thank you for your valuable feedback and for being a part of our community at 1 Newfoundland Place. We’re here to ensure your living experience remains nothing short of exceptional. Team Vertus

Posted by

Team Vertus, Team Vertus

Jul 2024


HomeViews

Michelle (Tenant)

Newfoundland, E14

Mar 2025

5
5
This is rated 5.00 out of 5.00.
5

Great professional service

Michelle (Tenant)

Newfoundland, E14

Mar 2025

Please tell us about the good and bad aspects of living in your local area:

Feedback on Harvey Thrower of Vertus I wanted to take a moment to express my sincere gratitude for all of Harvey’s help in finding the perfect rental property within Newfoundland, Canary Wharf for me. His professionalism, patience, and expertise were evident throughout the entire process, and I truly appreciate the time and effort he dedicated to ensuring that I found a place that met all of my needs. Harvey’s attention to detail and prompt responses made the process much smoother and less stressful (which was no easy task doing it whilst I was still in Australia and with a 10-hour time difference), and I genuinely felt supported every step of the way. It's rare to encounter someone so committed to delivering such excellent service, and I am so grateful for his assistance. Harvey’s commitment to his job is second to none. I will certainly recommend Vertus to anyone in need of a rental in the future. As an organisation, Vertus should be proud to have such an advocate, he is a great representative which I am sure will continue to deliver for your business. He represents the reason that I wanted to return to Newfoudland as a home for the next couple of years. Thank you Harvey!

How has the building management responded to any problems or issues you have raised:

NA as there is nothing to add here at this time!!!!

Please share one thing (or more) which you wish you had known before you moved in:

NA as there is nothing to add here at this time!!!!

5

Facilities

Facilities

5

Design

Design

5

Location

Location

5

Value

Value

5

Management

Management


HomeViews

Tom M (Tenant)

Verified Resident

8 Water Street, E14

Dec 2024

2
2
This is rated 2.00 out of 5.00.
2

More frustration than value

Tom M (Tenant)

Verified Resident

8 Water Street, E14

Dec 2024

Please tell us about the good and bad aspects of living in your local area:

Living in Canary Wharf is almost ideal. Great transport links, clean streets, lots of shops and restaurants. The only downside is a lack of green space which can make living there difficult for some.

How has the building management responded to any problems or issues you have raised:

They're difficult to deal with and often take weeks to respond to reasonable questions. They'll also very likely do nothing unless the tenants in the building start a petition. They don't care.

Please share one thing (or more) which you wish you had known before you moved in:

They will try to get as much money from your deposit as possible. Make sure you document everything and take all reasonable measures to do DYI touch ups before you move out. They're impossible to reason with and come back with nonsensical arguments to waste your time.

3

Facilities

Facilities

4

Design

Design

5

Location

Location

2

Value

Value

1

Management

Management

Manager response

Hi Tomas, Thank you for taking the time to provide your feedback and we are genuinely sorry to hear that your time at 8 Water Street did not meet your expectations. We understand how frustrating it can be when services and perks change over time, however where possible we have tried to offer alternatives. Regarding the damage charges, we want to assure you that these were in accordance with the lease agreement and the necessary steps to maintain the property. We regret if this process caused any additional stress and also want to apologize for the delay in responding to your questions. We understand that timely communication is essential and we will work to improve in this area moving forward. It’s great to hear that the concierge team made a positive impact on your stay, and we’ll be sure to pass along your kind words. Thank you again for sharing your thoughts with us and once again we appreciate your feedback.

Posted by

Team Vertus, Team Vertus

Jan 2025


HomeViews

Michelle N (Tenant)

Verified Resident

8 Water Street, E14

Dec 2024

1
1
This is rated 1.00 out of 5.00.
1

Not worth the money

Michelle N (Tenant)

Verified Resident

8 Water Street, E14

Dec 2024

Please tell us about the good and bad aspects of living in your local area:

Convenient is the best way to describe Canary Wharf. Excellent transport links, dining options, and other amenities. But the more things they open the busier and louder it gets. And without a park or other open space there is no chance to relax. It's a place for professionals, not for a family.

How has the building management responded to any problems or issues you have raised:

Incredibly slow responses and often with reasonable questions outright ignored.

Please share one thing (or more) which you wish you had known before you moved in:

Go through the apartment with a magnifying glass and take a photo of absolutely everything as part of check-in to protect yourself and your deposit. It seems excessive and aggressive claims on deposits are part of their business strategy.

3

Facilities

Facilities

3

Design

Design

4

Location

Location

2

Value

Value

1

Management

Management

Manager response

Hi Michelle, Thank you for sharing your feedback and we are truly sorry to hear that your experience with Vertus didn’t meet your expectations. It's disappointing to hear that you felt the charges for damages were excessive, and that communication was slower than expected. We understand that receiving damage charges can be frustrating, however we strive to ensure that the property is maintained to the highest standards and any necessary repairs are accounted for accordingly. That being said, we regret that this process led to any frustrations and I understand from our team they have provided clarify as to why those charges were applied. We’re glad to hear that the concierge team provided excellent service, and we will be sure to pass along your kind words to them. We appreciate all feedback and we always aim to improve tenant experiences in the future. Thank you again for your feedback.

Posted by

Team Vertus, Team Vertus

Jan 2025


HomeViews

idontlikevertus (Tenant)

Verified Resident

8 Water Street, E14

Dec 2024

2
2
This is rated 2.00 out of 5.00.
2

Overcrowded, Chaotic, and Disrespectful Property Management Company

idontlikevertus (Tenant)

Verified Resident

8 Water Street, E14

Dec 2024

Please tell us about the good and bad aspects of living in your local area:

The area is often overcrowded, which makes it feel more like an impersonal business district rather than a comfortable place to call home -- especially during Winter Lights period where you can feel the Wharf is going to sink! The constant flow of people and traffic outside can make the environment feel hectic, even if you’re in your apartment. You will also have tons of instagram model wannabe and random teenagers smoking pots around your home and drunk shoplifters raiding alcohol from Amazon Fresh.

How has the building management responded to any problems or issues you have raised:

Vertus has been shockingly unresponsive. I raised multiple issues, from utilities bills (you will be charged way more than you should) to refund of deposits (took me 6 months), and they either ignored or delayed every response. When they did finally get back to me, it was with vague, unhelpful answers. It’s clear they have no interest in addressing tenant concerns or maintaining the property properly.

Please share one thing (or more) which you wish you had known before you moved in:

I really wish I had known about the constant noise and overcrowding in the area, especially during events like Winter Lights. It makes the environment feel chaotic and impersonal, with traffic, large crowds, and groups of people hanging around the building. It’s definitely not the peaceful, quiet place I was expecting.

1

Facilities

Facilities

1

Design

Design

4

Location

Location

2

Value

Value

1

Management

Management

Manager response

Hello, Firstly, we are very sorry to hear about the frustrations you've experienced during your time with Vertus. We’d love the opportunity to look into the issues you've raised in more detail. Please feel free to reach out to us directly at woodwharfpm@thisisvertus.com so we can investigate your concerns further and work towards a resolution. Thank you for sharing your feedback!

Posted by

Team Vertus, Team Vertus

Jan 2025

Review image for review 00d5f549-f139-4c36-ac51-3b8ec9059be1

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These reviews are the subjective opinion of a HomeViews user and not of HomeViews