Notting Hill Genesis at Lampton Parkside, TW3

33.77

3.77

Lampton Parkside, managed by Notting Hill Genesis in partnership with Hill, is a landmark development at the heart of Hounslow's regeneration zone. With Hounslow Central underground station just a four-minute walk away and the 40-acre Lampton Park on its doorstep, residents can enjoy swift access to central London whilst benefiting from extensive green spaces and beautifully landscaped gardens, providing the perfect balance between city living and nature.

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3 total reviews

3.77

3 total reviews

Stats

Overall

3.67

Facilities

3.67

Design

3.67

Location

4.67

Value

4.33

Management

3.00

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Viewing 1-3 out of 3

Con (Tenant)

Verified Resident

Aug 2022

Nice block of flats

Con (Tenant)

Verified Resident

Aug 2022

Please tell us about the good and bad aspects of living in your local area:

Excellent area to live in lots of good connections and would recommend the area to others. 10/10!!!!

How has the building management responded to any problems or issues you have raised:

We have had no problems in the building so this isn't relevant for us

Please share one thing (or more) which you wish you had known before you moved in:

I wish that we had looked at parking arrangements for the area

Facilities

Design

Location

Value

Management

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Ranil (Shared Owner)

Verified Resident

Jul 2021

There are four flats in this development and they are extremely spacious.

Ranil (Shared Owner)

Verified Resident

Jul 2021

There are four flats in this development and they are extremely spacious. With three bedrooms and two toilets, the flats are well designed but there are emerging cracks in the paintwork of the rooms, likely from the vibrations of the nearby construction work. The lower flats have a lovely little patio space and the flats have access to secured, allocated covered parking and bicycle sheds. A disappointing aspect would be the lack of cleaning standards of the pavement directly outside the property, which is constantly being covered with pigeon droppings. Access to the recycling and garbage bins are very easy.

Please tell us about the good and bad aspects of living in your local area:

86 Lampton Road is very close to the Hounslow Central tube station and the Hounslow High Street, where there is a range of shops and restaurants. The High Street is being developed even further and the Lampton Park is also only a minute away. The location of 86 Lampton Road provides excellent convenient to a green space and a major transport link.

Please share one thing (or more) which you wish you had known before you moved in:

The length of time it takes to hear back from the developer about issues is quite long and there is a strict post-defect period upon moving in.

Please share one thing (or more) which you would change about your development:

The management communication and cleaning standards, and servicing of essential services like heating in time to ensure heating facilities work correctly during cold temperatures.

Facilities

Design

Location

Value

Management

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Lizzy91 (Shared Owner)

Verified Resident

Jul 2021

Great location. Property management poor.

Lizzy91 (Shared Owner)

Verified Resident

Jul 2021

Design of the building on the estate are fine. However, some of the extra facilities such as entrances, bin stores and the underground car park are poor quality. The car park door has broken multiple times and is often out of action for up to two weeks whilst it is waiting to be repaired. The bin store area is poorly designed with gaps big enough for people to access the bin area without a fob causing fly tipping to occur. This was eventually fixed after many months of asking. The same security flaw existed elsewhere on the estate but this has also been rectified. The online repair service does not work. Our PMO has to authorise and action this, but this rarely happens. To get things repaired we've had to raise a repair via the NHG online chat. For example, it took 8 weeks for our TV aerial to get fixed - after weeks of being raised online we later found out it hadn't been looked at by our PMO. However, in terms of property management, inside the building is properly maintained as we have a cleaner once a week, and fly-tipping does get cleaned up. Overall, we are happy with the development (except for the ongoing issue we have with the guttering and pigeon nesting) and the area could not be more convenient in terms of transport connections and amenities. However, what lets the experience down is the complete lack of communication in regards to our property management officer. Emails often get ignored. Things do eventually get resolved, albeit at a extremely slow pace. It seems that the PMOs have an extremely large area to cover and have no one else to delegate other jobs to. If they are off on annual leave then issues will be ignored. Expect multiple emails. We have an ongoing issue and in total this equates to around sent 200 emails. Most of these are just asking the same question about whether there is any progress. In spite of this, we had no issues with the defects team and the property services. Communication was very good. On the other hand, the property management services are very poor. If this could be massively improved I don't think we would have many issues with this estate at all.

Please tell us about the good and bad aspects of living in your local area:

Excellent transport links for rail, underground and buses. Shops are only 10 minutes away. Restaurants and pubs are quite limited in the local area but this could improve in the future with new developments being built nearby. Parking is non existent and the council give mixed messages about whether anyone is actually allowed to park on the estate. No parking is available in the local area either. Bin collections are a big issue that has taken me personally many months of phone calls and emails to resolve - this is due to the estate being newly built and the council not recognising it on their website. Bin collections have been missed many times in the last 15 months and only resolved when I have contacted the council directly. Also, we share our bin store area with 10 other properties which causes the bins to get quite full very quickly. Anti social behaviour was a big issue last summer, including the communal underground car park being broken into which led to the police being involved. I have personally raised multiple noise complaints on the estate due to groups of people hanging around drinking but NHG did nothing to resolve this. I also informed the police of this too. There are no issues with traffic noise here as the main road doesn't often get that busy. Living on this estate would be massively improved if NHG communicated with residents properly and frequently.

How has the building management responded to any problems or issues you have raised:

Eventually gets resolved, but takes a lot of effort on our part. Multiple emails and phone calls. Pace is extremely slow.

Please share one thing (or more) which you wish you had known before you moved in:

Poor communication from PMO as the workload is so high which means our issues are not dealt with quick enough.

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These reviews are the subjective opinion of a HomeViews user and not of HomeViews