A guide to living in Hounslow

Nice building however very limited facilities when compaired to other buildings - Used to be a grass area which has been ripped up and not replaced. Receptionist sometimes but not always in the week. Used to be overnight security which has also now gone. Very friendly and kind staff - The handy man has worked here since its opened as has the building manager and they are both approachable. Yearly rent increased based on market price minus £50 Parking should be free as you cannot get a permit for the building and lots of empty spaces.

Apartments has been designed wonderfully, maximum natural light, good ventilation, balconies facing park. Calm and comfortable. Wonderfull selection of locations for buildings. All the buildings are in the perimeter of the lampton park, walking distance to tube station

About the design is normal, nothing too much. The building there is only tables at reception to use but nothing big things. The building management is good. The property there is nothing special and is a normal building with nothing.

The building is very well-maintained and offers a great living experience, although the rent can be a bit on the higher side. However, the range of services provided makes it worthwhile. The building has an excellent maintenance team dedicated to property management, and special thanks go to Rad, who has consistently gone above and beyond to assist us with any issues or concerns! Their support really makes a difference in our overall experience.

If I could walk away from this nightmare of an apartment without financial penalty, I would do so in a heartbeat. The only reason I’m still here is because I have no other choice. If the management company is willing to terminate my contract early without penalty, it would be the best outcome for everyone. Moving Day Disaster: From day one, it was a complete disaster. I arrived at the property at 16:00, and unsurprisingly, there were no staff on-site to greet me. I was handed the wrong code to access the key box, leaving me stranded outside for over an hour. When I finally gained entry, the property was filthy. Endless Maintenance Issues: I reported a leaking shower on Christmas Eve, and it took an utterly unacceptable two months for anyone to fix it. And just when I thought it couldn’t get worse, one of the lifts was only repaired about a week ago — despite me moving in back in December 2024. Access Problems That Make Absolutely No Sense: The recent Heathrow power cut has made it impossible to access my own property. The building uses a fob system for entry, but there are also keys kept by the management company for reasons beyond comprehension. After waiting a maddening hour and a half for a locksmith, he showed up, unlocked my door, and then kept the key. Yes, the key to my own property was taken away from me. As a result, I had to lock myself out just to get to work. It’s now Saturday morning, and contractors supposedly won’t be here until Monday to fix the issue. I say “supposedly” because there’s been absolutely no communication with residents about the matter. I have no idea if the management company even realizes how many residents will face access issues over the weekend, or if they even care. Their indifference is nothing short of shocking. Customer Service Is A Complete Joke: Customer service here is atrocious. Emails are cold, robotic, and filled with zero empathy. Replies are blunt, nonsensical, and clearly rushed. And if you encounter an issue over the weekend? Forget about it. You won’t hear from them until Monday if you’re lucky — or more likely, sometime later in the week. If your customer service team can’t respond without enraging residents, I’d suggest they start running their emails through ChatGPT just to at least pretend to care. I could go on about the countless issues I’ve faced, but I honestly don’t wish to expend any more energy on this horrendous experience. I would strongly urge anyone considering staying here to think twice. The level of incompetence, poor communication, and blatant disregard for residents’ well-being is beyond belief.