A guide to living in Hounslow

If I could walk away from this nightmare of an apartment without financial penalty, I would do so in a heartbeat. The only reason I’m still here is because I have no other choice. If the management company is willing to terminate my contract early without penalty, it would be the best outcome for everyone. Moving Day Disaster: From day one, it was a complete disaster. I arrived at the property at 16:00, and unsurprisingly, there were no staff on-site to greet me. I was handed the wrong code to access the key box, leaving me stranded outside for over an hour. When I finally gained entry, the property was filthy. Endless Maintenance Issues: I reported a leaking shower on Christmas Eve, and it took an utterly unacceptable two months for anyone to fix it. And just when I thought it couldn’t get worse, one of the lifts was only repaired about a week ago — despite me moving in back in December 2024. Access Problems That Make Absolutely No Sense: The recent Heathrow power cut has made it impossible to access my own property. The building uses a fob system for entry, but there are also keys kept by the management company for reasons beyond comprehension. After waiting a maddening hour and a half for a locksmith, he showed up, unlocked my door, and then kept the key. Yes, the key to my own property was taken away from me. As a result, I had to lock myself out just to get to work. It’s now Saturday morning, and contractors supposedly won’t be here until Monday to fix the issue. I say “supposedly” because there’s been absolutely no communication with residents about the matter. I have no idea if the management company even realizes how many residents will face access issues over the weekend, or if they even care. Their indifference is nothing short of shocking. Customer Service Is A Complete Joke: Customer service here is atrocious. Emails are cold, robotic, and filled with zero empathy. Replies are blunt, nonsensical, and clearly rushed. And if you encounter an issue over the weekend? Forget about it. You won’t hear from them until Monday if you’re lucky — or more likely, sometime later in the week. If your customer service team can’t respond without enraging residents, I’d suggest they start running their emails through ChatGPT just to at least pretend to care. I could go on about the countless issues I’ve faced, but I honestly don’t wish to expend any more energy on this horrendous experience. I would strongly urge anyone considering staying here to think twice. The level of incompetence, poor communication, and blatant disregard for residents’ well-being is beyond belief.

Faciilties are none, communal area is under repair for two years. Any request to management is delayed or not responded to. Facilities repairs are ok. furniture provided are of extreme poor quality and tenants are required to pay for replacments when its usual wear and tear

Design, facilities, building management and property management.- I've lived here for 3.5 years, the silicon in the bathrooms have come out, finish on walls are not holding, asked for a replacement of the mattress and was told only done after 5 years when it is clearly given way. Works on the communal area started 2 years ago and still not finished or completed.

Hill is ok as the development company. Overall I’ve had a pleasant experience dealing with them. But the property management company NHG is horrible. They are increasing our service charge by 50% this year, which is outrageous. Their building management service is at minimum level, too. Only one person at concierge has been helpful in my experiences.

We love the development it’s such a nice treat to come back to daily, we’ve always liked a more newer style of design and we’re glad we found this place. Very clean, good location and very helpful staff! All the staff are helpful and very nice here, one thanks again to RAD! :)