L&Q at Faircharm Dock Private Rental, SE8

Please tell us about the good and bad aspects of living in your local area:

Great location, very accessible to Deptford high street with convenience stores and bars and restaurants. Set back off the road so no traffic noise and nice views of the Creek. Also very accessible to Greenwich, the river and Greenwich Park. Noise from the DLR is the one downside of the location.

How has the building management responded to any problems or issues you have raised:

Easy to contact and responsive. Never had any real problems.

Please share one thing (or more) which you wish you had known before you moved in:

Buy a fan! Having the windows open at night is quite noisy with the DLR.

Please tell us about the good and bad aspects of living in your local area:

There is an increasing amount of housing being constructed in the area, and more amenities moving in as a result. There are a good number of supermarkets and cafes/restaurants within a short walking distance. Good local pharmacies, GP, and nearby hospital in Lewisham. There are good transport links into the city, though it is too far to regularly cycle or get the bus to my job in west London. Local crime rates are high, and this may be a concern for people walking alone at night. Postal theft is extremely common.

How has the building management responded to any problems or issues you have raised:

Some repairs take a long time. I had a faulty washing machine which took months for them to arrange an appointment to fix. Luckily I did get compensation for this, but my complaint was not taken seriously without the intervention of the housing ombudsman.

Please share one thing (or more) which you wish you had known before you moved in:

Rent will increase each year, and the landlord will refuse to negotiate on the figure given. I have found these increases to be surprisingly high. Apparently these increases are based on prices of similar apartments locally, though they seem to fail to account for the lack of concierge or additional facilities which are common in the area.

Please tell us about the good and bad aspects of living in your local area:

Very close to Greenwich town centre, as well as a number of supermarkets. Impossible to park anywhere, including guests. If guests park anywhere on the road, even for 5 mins to load/unload, they can be fined (this has happened multiple times). Antisocial behaviour (Airbnb parties, parcel theft) is a common issue.

How has the building management responded to any problems or issues you have raised:

Very slowly. It took ages to resolve an issue with a pest infestations and months to repair our broken washing machine. We had to go through a housing ombudsman to resolve these issues.

Please share one thing (or more) which you wish you had known before you moved in:

It can get very loud in the evenings with people renting the flats through Airbnb for parties.

Please tell us about the good and bad aspects of living in your local area:

The location is fantastic. Close to Deptford and Lewisham train stations as well as to the Deptford Bridge and Greenwich DLR. Many great restaurants, cafes and shops in walking distance. Only downside is that the development is directly next to the DLR, which brings noise problems with it.

How has the building management responded to any problems or issues you have raised:

They usually solve it, but it takes them very long to get to a solution.

Please share one thing (or more) which you wish you had known before you moved in:

I was surprised about how hot these flats get. It's unbearable during the summer months.

Please tell us about the good and bad aspects of living in your local area:

Deptford is a pretty dodgy area and lots of crime is going on. Someone was stabbed directly at the bottom of the building. It has some good restaurant though. Greenwich being nearby is very nice and has great parks and restaurants.

How has the building management responded to any problems or issues you have raised:

Very slow to most problems raised, never resolved issues with bad tenants, and fixes of lifts took weeks on some occasions

Please share one thing (or more) which you wish you had known before you moved in:

Wish we know the cost of heating