Rental Only
Development image of Simple Life at Hilton Park, WN7
Development image of Simple Life at Hilton Park, WN7
Development image of Simple Life at Hilton Park, WN7
Development image of Simple Life at Hilton Park, WN7

Simple Life at Hilton Park, WN7

323.66
122nd

Ranked 122nd out of 133 in Greater Manchester

By Simple Life Homes

3.66

(32 reviews)

Poor transparency

This development has a low number of verified resident reviews written in the last 12 months.

Facilities

  • Communal gardens

  • Onsite maintenance

  • Parking

  • Pet friendly

  • Company logo for Simple Life Homes

See how residents rate this development

32 total reviews

3.66
32 total reviews

This all-time rating combines the reviewers score for Experience, Value, Location, Facilities, Management and Design as well as the age and verification status of the review.

Stats

Overall

3.88

Facilities

3.81

Design

3.88

Location

3.63

Value

3.50

Management

3.50

Viewing 1-5 out of 32

Would recommend Hilton Park

Kyle (Tenant)

Verified Resident

Jul 2021

Please tell us about the good and bad aspects of living in your local area:

The selection of shops is fantastic with the retail park being just around the corner and spinning gate a 15 min walk away. Since lockdown the selection of buses has been reduced, but still a decent amount. The Hilton park area is lovely, but the pre-existing houses which you need to get by doesn’t look as nice. We do have some privacy issues, as the parking area behind us is raised and can see into our garden. There is also some antisocial behaviour with a couple neighbours and the odd loud car through the night which sometimes wakes us up.

Please share one thing (or more) which you wish you had known before you moved in:

I would’ve liked to have known the garden wasn’t very private and I wish it was clearer that the property was terraced, as the picture shown was a semi-detached

Please share one thing (or more) which you would change about your development:

If I had to change one thing, it would be quieter surroundings, as some other tenants can be quite noisy.

5

Facilities

5

Design

4

Location

5

Value

5

Management


Mixed Bag Living Here

Georgena C (Tenant)

Verified Resident

Jul 2024

Please tell us about the good and bad aspects of living in your local area:

Living in my local area has its good and bad aspects. On the positive side, it's a great family community where kids frequently play together, fostering a sense of camaraderie. Neighbors are supportive and willing to help each other when needed. The convenience of having shops, restaurants, bars, and essential amenities nearby is another significant advantage. However, there are some downsides. Our community is adjacent to a rougher estate that often sees police activity, resulting in frequent noise from engines. The limited size of the area means there isn't much space for children to play, leading them to often use the road. Additionally, while many neighbors are wonderful, some can be quite troublesome, which occasionally disrupts the peace.

How has the building management responded to any problems or issues you have raised:

Not the best but they have fixed issues that WE have reported in a good amount of time. Issues they find themselves are usually sorted immediately without consulting us and then charged for it.

Please share one thing (or more) which you wish you had known before you moved in:

I wish we had known how thin the walls are and how there is no drainage system in our back garden. You get loud neighbours who bang around, you’re getting little to no sleep.

3

Facilities

3

Design

3

Location

1

Value

2

Management

Manager response

Hi Georgena, Thank you for your honest and valuable feedback for Hilton Park. Whilst we're sad to hear that you're not pleased with the wider location, we're pleased to see that there is a good sense of community at Hilton Park. Our phone system has moved to a queued system, so no call goes unanswered, so we're surprised to hear that you are having trouble getting hold of us. We try to manage resident expectations as best we can including giving all repairs a categorised emergency to non-urgent repair timeframe, outlining what repairs are deemed as resident responsibility and outlining in your tenancy agreement that rents will be reviewed once a year in line with that of the local market rents. As we cannot identify you based on the information available to us in your review, we would welcome you to contact us at complaints@simplelifehomes.com so we can investigate any troubles you are facing.

Posted by

Anonymous, Simple Life

Aug 2024


A lot of money for what you get

Gem (Tenant)

Apr 2023

Please tell us about the good and bad aspects of living in your local area:

The good aspects of living on this development is good access to shops and facilities. Retail park, Leigh Sports village, the bus route, Lilford park. Etc. The bad is the Anti social behaviour comes from the neighbouring streets, not the estate itself which then spoils it. The children off the streets, runs on the gardens, break branches off trees, stand on plants and flowers, run on your drive and around your cars etc. In the school holidays it’s a nightmare and constantly on edge about the premises. I have a dog and they throw bones over the fence, which luckily on a few occasions I’ve been able to avoid my dog getting hold of it. I’ve asked previously for signs to be added to the grass area, stating that it’s private property and been advised ‘No’ I’m sure a piece off wood with a brief sign on wouldn’t be too much cost for the development. The traffic noise is none existent, where I am but it could do with signs as cars park close to the corner and this can be a nightmare when turning in and out of the street as you can’t always see and if a car turns sharply it will crash into the parked car.

How has the building management responded to any problems or issues you have raised:

Not great, she seems to be short and not wanting to do a lot. I had a damp patch on the ceiling in the bedroom and someone come out that day or the next day and then a few weeks later she replied to say they wouldn’t send anyone out and to wipe it off and see what happened. The contractor said it was the insulation folder in the corner leaving cold area and that’s why it came damp. This wouldn’t have been fixed had her not come out and the maintenance not wanting to send someone.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I was aware of kids off the other streets coming on and being noisy and fighting on the grass areas, causing disruption to trying to live in as a tenant. Not this estate but surrounding streets.

4

Facilities

4

Design

3

Location

3

Value

3

Management

Manager response

Hello, Thank you for your feedback and taking the time to leave a very detailed review. Although we cannot identify you via the information provided to us by Home Views, we believe we have located your tenancy based on the information given. We’re very sorry to hear that you have had many issues since renting with us and we’d like to take this opportunity to address some of these for you. We try our best to communicate clearly with all residents that they should be respectful to all neighbours at all times, this includes being mindful of others when parking and that we do not tolerate antisocial behaviour, however as you can understand this is not entirely within our control. If you feel either of these are ongoing issues, please do report it to us and we can either speak directly to anyone causing issues, or we’d be happy to send site-wide communication out to help combat the problem. If you feel problems are being caused by people outside of our development, then this would need to be reported to the police as they have the ability to take further action. We’re sorry to see you had some back and forth regarding your extractor – this was a mistake our end as it was wrongly assumed it was for the kitchen and not the bathroom. We cannot see any additional job raised regarding the bathroom damp patch damage so James, Team Leader is going to make contact with you imminently (if he hasn’t already), to gain more information. Regarding the cold spot in the bathroom – the contractor attended to quote for any required works, they reported back that they thought they had sorted it by adjusting the insulation and to wipe off the marks for the time being. This resolved the issue, but we appreciate the communication from the Asset Manager wasn’t clear enough, as we’d done the works behind the scenes.

Posted by

Anonymous, Simple Life Team

May 2023


It’s ok but simple life could be a lot better

N.E.O (Tenant)

Verified Resident

Apr 2023

Please tell us about the good and bad aspects of living in your local area:

Leigh town centre is not good quality, it’s very old and run down. There are basic shops but not but great. No restaurants I would personally visit only take aways. My street in Hilton square is lovely with great neighbours. Very tidy and clean. It’s quiet, bin collections are efficient, no anti social behaviour.

How has the building management responded to any problems or issues you have raised:

They take months to respond it’s really awful, I’ve gone 2 months without a dishwasher and my kitchen cabinets hanging off the hinges.

Please share one thing (or more) which you wish you had known before you moved in:

I wish they’d told me the house was in a bad condition and needed a lot of repairs but they didn’t. I wish the lawn had been cut as it was a jungle I had to pay a lot of money for!

3

Facilities

3

Design

5

Location

3

Value

2

Management

Manager response

Hello, Thank you for your honest and valuable feedback. Whilst we are very happy you would recommend us as your landlord, we’re disappointed that we have clearly let ourselves down with the maintenance service to date. We’d like to apologise sincerely for any repair delays faced. Although we are unable to identify you for certain through the information provided to us via Home Views, based on the information supplied we believe to have located your files. Although this is no excuse, we can see that we have been let down by contractors on a few occasions for various fixes around your home, meaning we have had to source new contractors as we have not been happy with the time taken for them to respond. We’re pleased to see that your carpet and kitchen cupboard is now fixed and we’re chasing the contractor on your dishwasher as they were awaiting delivery for a part to get this resolved. We have checked your move in inventory and we feel that the garden was in fair seasonal order at the time your tenancy began.

Posted by

Anonymous, Simple Life Team

May 2023

Review image for review 8333316d-8b11-485b-923d-804d818a9a72

Nice home pity about workmanship

Marina (Tenant)

Verified Resident

Sept 2022

Please tell us about the good and bad aspects of living in your local area:

Local to all shops just a pity its adjoining some of the streets that are a disgrace some residents park on pavements so have to walk in road some back gardens are not being kept up to standard infact some are a disgrace rubbish everywhere

How has the building management responded to any problems or issues you have raised:

Very poor report stuff but most of time never gets sorted alot of 1st snagging issues are still not completed and nothing at all done from 2nd snagging issues

Please share one thing (or more) which you wish you had known before you moved in:

Rooms not as big as made out to be and would have preferred a bigger master bedroom without ensuite as it's so small not much room to get in or out of shower bad design

3

Facilities

3

Design

3

Location

3

Value

2

Management

Manager response

Hi Marina, Thank you for your valuable feedback. We have tried to identify you based on the information available to us via Home Views. We’re disappointed to see that you have had a number of teething issues early on in your tenancy. Unfortunately, we have to rely on our housebuilder to rectify any issues with the property during the first 12 months as this falls within our warranty period with them. We can see that there were some delays to getting these fixes completed which we apologise for. Please rest assured that we are continually working with our housebuilding partners to improve the repair times so that they better align with Simple Life standards. Please be aware that it is detailed within your contract and it is also standard within the rental industry to do a rental review every year. We also try hard to give residents all the information they need before moving in, including full room measurements on our listings and viewings before keys are collected. If you are unhappy with the size and layout of your property, then please get in touch with us leading up to your renewal and the team would be more than happy to see if they can find something that would better suit you.

Posted by

Anonymous, Simple Life Team

Oct 2022


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These reviews are the subjective opinion of a HomeViews user and not of HomeViews

Simple Life at Hilton Park, WN7

122nd

Ranked 122nd out of 133 in Greater Manchester

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