Simple Life at Base at Newhall, CM17
164.13Ranked 6th out of 17 in Essex
4.13
Poor transparency
This development has a low number of verified resident reviews written in the last 12 months.
Facilities
Communal gardens
Onsite maintenance
Parking
Pet friendly
Communal gardens
Onsite maintenance
Parking
Pet friendly
Awards
Excellence Award: 2022
Facilities Award: 2022
Location Award: 2022
Facilities
Communal gardens
Onsite maintenance
Parking
Pet friendly
Communal gardens
Onsite maintenance
Parking
Pet friendly
Awards
Excellence Award: 2022
Facilities Award: 2022
Location Award: 2022
See how residents rate this development
16 total reviews
This all-time rating combines the reviewers score for Experience, Value, Location, Facilities, Management and Design as well as the age and verification status of the review.
Stats
Overall
4.31
Facilities
4.25
Design
3.88
Location
4.38
Value
4.06
Management
3.56
Viewing 1-5 out of 16
AE (Tenant)
Verified Resident
Simple Life at Base at Newhall, CM17
Feb 2023
Great Development - Poor Landlord
AE (Tenant)
Verified Resident
Simple Life at Base at Newhall, CM17
Feb 2023
Please tell us about the good and bad aspects of living in your local area:
Fantastic development. Newhall is a great place to live, shops within walking distance, as well as two great coffee shops/cafes. Waling distance to rail station and local high street. It's a shame that Simple Life do not care about the happiness of their residents, it seems as long as they are being paid rent, they don't care how/who is living in the properties. I have called numerous times to report constant yelling/shouting/weed smoking/dog locked out and barking in all weather and times from our Simple Life neighbours, to be told 'we really don't have any right to contact residents about this, you'll need to call the local council or report to the police' - WOW! It really is a shame as it's such a great place to live and the majority of neighbours are great and there really is that community feel.
How has the building management responded to any problems or issues you have raised:
Always respond promptly, however not always willing to help resolve an issue which falls within their responsibility.
Please share one thing (or more) which you wish you had known before you moved in:
None, i carried out a lot of research myself so not much else required from Simple Life.
Facilities
Design
Location
Value
Management
Manager response
Hello, Thank you for your review of Base at Newhall. We’re disappointed to hear that you are unhappy with the standard of specification – we try to keep our carpets and walls neutral colours so it is better suited to all residents taste, enabling them to bring some colour in to their homes through their soft furnishing and dressing. Additionally, we do offer all residents images that represent the homes as best as possible and viewings to ensure residents are completely happy before moving in. We’re sorry to hear that you have experienced problems with some neighbours. We do not condone antisocial behaviour, and in these instances, we always ask for as much information as possible, alongside a complaint in writing, as this enables us to keep a log of it. We do often send out warnings where antisocial behaviour has taken place, but in order to do this we need culprits to be identified to a household. We also do request that ASB is raised with the police as the inevitably have additional powers that we do not, especially in relation to noise and ASB. We’re delighted to hear that you would recommend Base at Newhall overall, the design of your home, the local shops and our maintenance/repairs team. We have attempted to identify you, but as we are unable to do this with the information available to us via Home Views, we would like to invite you to get in touch with us directly so we can gain more information from you. If you could please contact Team Leader, James Hardern at james.hardern@simplelifehomes.co.uk, it would be very much appreciated, as your feedback is very helpful to us.
Posted by
Anonymous, Simple Life Team
Feb 2023
Lisa W (Tenant)
Verified Resident
Simple Life at Base at Newhall, CM17
Aug 2022
Any problems I have had with my property have been resolved quickly and efficiently.
Lisa W (Tenant)
Verified Resident
Simple Life at Base at Newhall, CM17
Aug 2022
Please tell us about the good and bad aspects of living in your local area:
It’s great living in Newhall Harlow Great bus link in to church Langley or Harlow town centre. There’s a co op on site along with coffee shop. 10 minutes walk to Tesco in church Langley also card factory and chemist. Also 15 minutes walk to Harlow old town. I have two car park spaces . Bin collection is regular every Friday. No traffic noise or anti social behaviour. It’s a lovely place to live.
How has the building management responded to any problems or issues you have raised:
They have been very helpful. Problems have been dealt with quickly and efficiently.
Please share one thing (or more) which you wish you had known before you moved in:
Maybe a bit more information about the area bus links , timetables. Shops in the surrounding area. I was new to the area and so it took me a while to get to know where everything was. Also maybe a list of shops or facilities on site small park areas, coffee shops etc…
Facilities
Design
Location
Value
Management
Manager response
Hi Lisa, Thank you so much for a fabulous review. We're delighted to hear that you're asking the most of our resident events!
Posted by
Anonymous, Simple Life Team
Sept 2022
M Bella (Tenant)
Verified Resident
Simple Life at Base at Newhall, CM17
Aug 2022
A place to be
M Bella (Tenant)
Verified Resident
Simple Life at Base at Newhall, CM17
Aug 2022
Please tell us about the good and bad aspects of living in your local area:
Its very convenient to have couple of grocery shops with decent working hours. Restaurants in Newhall are cosy and highly rated.
How has the building management responded to any problems or issues you have raised:
Very few to report, but I find it convenient to report issues through the online portal.
Please share one thing (or more) which you wish you had known before you moved in:
It feel and becomes your home even if you are away from home.
Facilities
Design
Location
Value
Management
Manager response
Thank you for taking the time to leave this review. We're so happy to hear you're enjoying your home with us.
Posted by
Anonymous, The Simple Life Team
Sept 2022
Lily (Tenant)
Verified Resident
Simple Life at Base at Newhall, CM17
Aug 2022
Beautiful New Development
Lily (Tenant)
Verified Resident
Simple Life at Base at Newhall, CM17
Aug 2022
Please tell us about the good and bad aspects of living in your local area:
Our development has one coffee shop with freshly made cakes and fresh brewed coffee. We also have a door-step co-op store for everyday essentials, a great addition to our local area!
How has the building management responded to any problems or issues you have raised:
Always attentive to our needs as a response is sent immediately and the problem gets resolved. This wasn't the case two years ago but we can definitely feel a difference.
Please share one thing (or more) which you wish you had known before you moved in:
- I wish there was flooring downstairs as carpets aren't very hygenynic, especially with kids. - Having a co-op nearby is a blessing! Very convenient! A lovely place to chat with neighbors too!
Facilities
Design
Location
Value
Management
Manager response
We're glad to hear that you've enjoyed your home so far, and all the extra benefits available on the development. We're pleased you've seen an improvement in services too, and hope you continue to enjoy many more years with us!
Posted by
Anonymous, The Simple Life Team
Aug 2022
AlexBB (Tenant)
Simple Life at Base at Newhall, CM17
Aug 2022
No shower use 6 months
AlexBB (Tenant)
Simple Life at Base at Newhall, CM17
Aug 2022
Please tell us about the good and bad aspects of living in your local area:
Location is pretty good, 2 parking space you can park 2 SUV smoothly. But the nearby plants affected parking
How has the building management responded to any problems or issues you have raised:
Response issue quite fast, but handle problems quite slow.
Please share one thing (or more) which you wish you had known before you moved in:
Maybe before you move in, you should have more patient to wait for the tenancy renewal agreement, waiting issue fix.
Facilities
Design
Location
Value
Management
Manager response
Hi Alex, Thank you for you review and feedback, and thank you for recommending us as your landlord. We’re sorry to hear you have had such long delays with the shower. We are unable to identify you based on the information provided within your review, so we would encourage you to get in touch with your Asset Manager so we can look in to the issue you are facing. All new homes are under warranty with our housebuilding partners, so we have to rely on them to carry out fixes within the first 12 months. From reading your review, we assume this is where the hold-up is and we’re very sorry for the inconvenience any delays has caused. We are aware that sometimes our housebuilding partners reaction times isn’t aligned with our own standards at Simple Life, so the team is working on new processes to improve this process for our residents.
Posted by
Anonymous, Simple Life Team
Oct 2022
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These reviews are the subjective opinion of a HomeViews user and not of HomeViews
Simple Life at Base at Newhall, CM17
Ranked 6th out of 17 in Essex