Terlingham Gardens, CT18

Please tell us about the good and bad aspects of living in your local area:

Only lived here for one week, today I had a visit from a very nice lady called Diane, amazing, just what a new resident needs to make new friends.

How has the building management responded to any problems or issues you have raised:

Customer care team very efficient, had a couple of problems , sent an email, had a response the next day, problems sorted

Please share one thing (or more) which you wish you had known before you moved in:

Wish we had moved here sooner , the whole community feel is great

What is the best feature of your home:

All of it love everything about it, we mover as not to have stairs, lift is a real asset

Please tell us about the good and bad aspects of living in your local area:

Easy access to pharmacy post office supermarket and public transport

How has the building management responded to any problems or issues you have raised:

Yes on small jobs but more complicated jobs took a long time

Please share one thing (or more) which you wish you had known before you moved in:

Talk to the residents and drive round the village

Please tell us about the good and bad aspects of living in your local area:

Terlingham Gardens is a five minute walk to Lidl Supermarket, which is on the same development of a range of shops. There is a small convenience shop, hairdressers, carpet shop, chemist incorporating the post office, vets, small cafe, kitchen designer shop and local pub. Bus stops opposite Lidl's have services to Canterbury and Folkestone/Hythe with three buses an hour.

How has the building management responded to any problems or issues you have raised:

We have had very few problems since we moved in, and the issues were dealt with efficiently, although Covid 19 held up some thing.

Please share one thing (or more) which you wish you had known before you moved in:

That the Residents Hub would not be available for 2/3 years. It should have been built at the very start of the development.

Please tell us about the good and bad aspects of living in your local area:

Lidls supermarket close and good. Buses to Canterbury and Folkestone close and good service. Secure entrance to village , Parking good in carport and spots for visitors, bins in/out carried out by Pentland, anti-social behaviour negligible, some traffic noise from Spitfire Way

How has the building management responded to any problems or issues you have raised:

Customer Care have responded well in getting a few problems fixed eg leaky guttering, damaged kitchen unit, damaged room thermostats

Please share one thing (or more) which you wish you had known before you moved in:

I wish i had known the hub was going to be so far away in time--but if i had known then i will still have purchased my bungalow i had been in my previous house for over 50 years and was very unsure about a move but i am so glad i did. Every one is so friendly and willing to help (especially) during the pandemic and it is rare to pass someone without a wave or a hello.