A guide to living in Borough of Sutton

Please tell us about the good and bad aspects of living in your local area:

Great location with many transport options. Plenty of shops, supermarkets and restaurants to choose. A friendly neighbourhood that’s pleasant to live in.

How has the building management responded to any problems or issues you have raised:

The team always provide quick response to our problems and enquiries.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing in particular. It’s a nice and friendly community managed by the great management team.

Please tell us about the good and bad aspects of living in your local area:

Very close to High Street, easy access to a variety of shops, including supermarkets, telecom & banks. Park & library is within walking distance. Great place for kids.

How has the building management responded to any problems or issues you have raised:

Paul is definitely an asset from the maintenance team. He’s friendly, knowledgeable and very good at his work. It’s a pleasure to have him helping us!

Please share one thing (or more) which you wish you had known before you moved in:

There’s a separate energy supplier/billing specifically for hot water.

Please tell us about the good and bad aspects of living in your local area:

train station right at the doorstep, high street is 5 minutes away with all the supermarkets, eateries and amenities you may need.

How has the building management responded to any problems or issues you have raised:

Jasmine has been super helpful and pleasant to talk with. Prompt replies and all the back-and-forth are clear and sincere. Very responsible and caring. Thumbs up!

Please share one thing (or more) which you wish you had known before you moved in:

with the railway track being so close, does take a bit of time getting used to the train noises especially in early mornings at 6am...

Please tell us about the good and bad aspects of living in your local area:

The location is fantastic. The apartment is conveniently located within a short walk of the train station (only 4 minutes away!), and offers easy access to a wide range of amenities. You'll find shops like ASDA and Primark within walkable distance, as well as dining options such as Domino's and PizzaExpress. The area also boasts grocery stores, salons, and other high-street conveniences. Plus, there are parks nearby, and excellent transport links with easy access to both train and bus stops.

How has the building management responded to any problems or issues you have raised:

I've had a wonderful experience at The Well House. Jasmine made us feel incredibly welcome and was a great help with the showing and onboarding process. Stuart in maintenance have been super responsive; solved any issues we've had incredibly quickly. Everyone is so kind and friendly, which has made settling in very easy.

Please share one thing (or more) which you wish you had known before you moved in:

Train Station: People mostly overlook the train station next to this apartment, which is good and bad. Good in terms of access to commute, however bad in terms of frequent train noise. It would be good to know which windows, if any, are soundproof.

Please tell us about the good and bad aspects of living in your local area:

Living in this place is very convenient. Among other things, transportation is easy; it takes less than two minutes to reach the train station. If you need to buy daily necessities, you can also shop on the high street in just a few minutes.

How has the building management responded to any problems or issues you have raised:

Whenever I encounter different issues, I can always reach out to the management team, and they will respond promptly to resolve the difficulties I face.

Please share one thing (or more) which you wish you had known before you moved in:

I hope the management team will provide more support to new residents, making it easier for them to face and resolve various issues.