A guide to living in Tyne & Wear

Please tell us about the good and bad aspects of living in your local area:

Great location but customer service and decoration quality have been awful. They turfed our garden for us due to the bad job they made of decorating but made such a bad job of it. There is rubble within the turf and it’s so bump we can’t cut the grass. We challenged them on this and were told it was our responsibility to maintain (and make sure rubble was removed supposedly). I haven’t had as bad customer service before.

Please share one thing (or more) which you wish you had known before you moved in:

That the helpfulness of Keepmoat would end as soon as we completed.

What is the best feature of your home:

The home is spacious and the walls no longer look like a lunar surface after we redecorated ourselves.

Please tell us about the good and bad aspects of living in your local area:

The building is located close to local facilities,there are local shops around and most importantly, bus stop is just 5mins walk from the facility. A strategic location I would say. Although main big shops like Tesco’s etc are quite far off,but you could get basic items around the shops nearby. The post office is about 11mins walk, and the estate is practically safe for everyone so far my stay there.

How has the building management responded to any problems or issues you have raised:

They have been great,swift and reliable. I would give them a big thumbsup

Please share one thing (or more) which you wish you had known before you moved in:

Take pictures when you get in. The bathroom walls sometimes develop mould so speak up on time for it to be fix. The bathroom grout also gets mould from the constant moisture but sometimes it just need a higher increase of the ventilation. So always ignore your landlord to avoid further damage

Please tell us about the good and bad aspects of living in your local area:

Parking availability is decent, Bin collections are regular and efficient, There's minimal anti-social behavior, with a strong sense of community Overall, I'm satisfied with the amenities, transport links, and living conditions on my street.

How has the building management responded to any problems or issues you have raised:

They've promptly addressed maintenance requests, such as fixing toilet damps, faulty extraction fan

Please share one thing (or more) which you wish you had known before you moved in:

Don't be shy! Introduce yourself to your neighbors and start building relationships. It's a great way to create a sense of community and make the building feel like home.

Please tell us about the good and bad aspects of living in your local area:

Parking is good. There are lots of buses so you can easily go to Sunderland, Durham and Newcastle . Parking is good with lots of space for residents and visitors.

How has the building management responded to any problems or issues you have raised:

Dealt with quickly and kept up to date with any delays etc

Please share one thing (or more) which you wish you had known before you moved in:

Garden storage required, side gate for access needs to be better as bangs in wind when left open

Please tell us about the good and bad aspects of living in your local area:

Feels safe in the estate it gives a real sense of community all the residents are really nice. Kids able to play around the estate without a worry. Great access to the motorway, petrol station 2 minutes drive away which is ideal! The high street has butchers, convenience stores, hairdressers, take aways, cafe, park just a five minute walk away. We love it here!

How has the building management responded to any problems or issues you have raised:

Any maintenance issues are resolved very quickly without any stress

Please share one thing (or more) which you wish you had known before you moved in:

If you enjoy sitting out in the sun go for a property where you get the sun all day we are lucky it lasts untill 5pm but some get the sun all day! :)