8 Water Street, E14

Please tell us about the good and bad aspects of living in your local area:

8 water street is ideal, there are a variety of shops and restaurants within a 30 second walk. Quiet.

How has the building management responded to any problems or issues you have raised:

Very helpful and issues are resolved within 48 hours

Please share one thing (or more) which you wish you had known before you moved in:

The utilities provider is not the best, they overcharge and it’s difficult to get them on the phone

Please tell us about the good and bad aspects of living in your local area:

The area is often overcrowded, which makes it feel more like an impersonal business district rather than a comfortable place to call home -- especially during Winter Lights period where you can feel the Wharf is going to sink! The constant flow of people and traffic outside can make the environment feel hectic, even if you’re in your apartment. You will also have tons of instagram model wannabe and random teenagers smoking pots around your home and drunk shoplifters raiding alcohol from Amazon Fresh.

How has the building management responded to any problems or issues you have raised:

Vertus has been shockingly unresponsive. I raised multiple issues, from utilities bills (you will be charged way more than you should) to refund of deposits (took me 6 months), and they either ignored or delayed every response. When they did finally get back to me, it was with vague, unhelpful answers. It’s clear they have no interest in addressing tenant concerns or maintaining the property properly.

Please share one thing (or more) which you wish you had known before you moved in:

I really wish I had known about the constant noise and overcrowding in the area, especially during events like Winter Lights. It makes the environment feel chaotic and impersonal, with traffic, large crowds, and groups of people hanging around the building. It’s definitely not the peaceful, quiet place I was expecting.

Please tell us about the good and bad aspects of living in your local area:

Perfect location - close to the water, restaurants, grocery stores, beautiful gyms, great tube lines, etc. The flat is also quiet and neighbourhood is among the safest in London.

How has the building management responded to any problems or issues you have raised:

When day-to-day building issues come up, they've been helpful, but when any contractual / lease related questions or issues come up, their service has only extended to the limit of how much money they can extract out of me. Candidly, it is among the worst service I've received for what otherwise is presented as a "premium" offering.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew that they would withdraw many of the incentives they offered to sign. Third Space gym benefit? Gone, replaced with an embarrassingly small gym. All inclusive services? Gone, have to pay for each independently. The list goes on..

Please tell us about the good and bad aspects of living in your local area:

As a younger resident- I find the open spaces very relaxing and well maintained. I have never had any transportation issues and I find it really easy to navigate. I love that the building is recycling and has trash bags that are eco friendly. There is zero outside noise except from airplanes which you do hear once in a while.

How has the building management responded to any problems or issues you have raised:

When I had a problem they usually fixed it in a matter of days.

Please share one thing (or more) which you wish you had known before you moved in:

The whole area around us is very safe and guarded.

Please tell us about the good and bad aspects of living in your local area:

Location is great. It’s close to transport links. Food and household essentials are easy find in the malls close by. The area is generally safe to walk around at night but there’s knife crime up the street. Noise is acceptable if you keep the windows close otherwise you will hear people talking and laughing, and the street being washed at night.

How has the building management responded to any problems or issues you have raised:

Yes, responses are prompt. Whether it addresses or resolves to the tenant satisfaction is another thing. Repairs are usually fix quickly.

Please share one thing (or more) which you wish you had known before you moved in:

Third Space memberships are only provided limited time. Utilities have high fixed running cost. The building facilities will be shared with residents from other building. Noise is only acceptable when the windows/balcony doors are closed. 8 Water Street is not the only building that is pet friendly in the same area, there are private landlords that accept pets in the next building.