Bale & Anchor, SE13
274.21Ranked 2nd out of 15 in Borough of Lewisham
By Legal & General & urbanbubble
4.21
Adequate transparency
This development has an adequate number of verified resident reviews written in the last 12 months.
Facilities
24hr onsite management
Cinema room
Communal gardens
Concierge
Coworking spaces
Gym
Library
Lounge
Onsite maintenance
Pet friendly
Play area
Private dining
Resident events
Roof terrace
Wifi included
Library
Lounge
Onsite maintenance
Pet friendly
Play area
Private dining
Resident events
Roof terrace
Wifi included
Awards
Location Award: 2024
Management Award: 2024
Facilities
24hr onsite management
Cinema room
Communal gardens
Concierge
Coworking spaces
Gym
Library
Lounge
Onsite maintenance
Pet friendly
Play area
Private dining
Resident events
Roof terrace
Wifi included
Library
Lounge
Onsite maintenance
Pet friendly
Play area
Private dining
Resident events
Roof terrace
Wifi included
Awards
Location Award: 2024
Management Award: 2024
See how residents rate this development
27 total reviews
This all-time rating combines the reviewers score for Experience, Value, Location, Facilities, Management and Design as well as the age and verification status of the review.
Stats
Overall
4.15
Facilities
4.19
Design
4.22
Location
4.56
Value
4.11
Management
4.22
Viewing 1-5 out of 27
Nels H. (Tenant)
Verified Resident
Bale & Anchor, SE13
Dec 2023
The development is great, state of the art facilities, along with spacious flat and open work spaces
Nels H. (Tenant)
Verified Resident
Bale & Anchor, SE13
Dec 2023
Please tell us about the good and bad aspects of living in your local area:
Local shops nearby are great with Tesco and Asda within 5 minutes walking distance. The station is also a stones throw away also.
How has the building management responded to any problems or issues you have raised:
Most of our issues yes - however we are still awaiting our bedroom to be repainted
Please share one thing (or more) which you wish you had known before you moved in:
How Homebox works and how they charge people for electricity. They currently charge us the average price for a 3 bed flat when we only leave in a 1 bed
Facilities
Design
Location
Value
Management
Manager response
Hi Nels, Thank you so much for taking the time to leave us a review. It is great to read how helpful the staff have been! We're currently working on a communication piece for all residents regarding homebox, we're also looking at drop in sessions with reps from Homebox on-site as well. I have just caught up with Callum who is going to escalate the painting of your bedroom with the developer asap. If you need anything else, please do not hesitate to contact us. Kind regards, Luke
Posted by
Luke Ellis, General Manager
Mar 2024
Anchor House tenant (Tenant)
Verified Resident
Bale & Anchor, SE13
Nov 2024
Great location
Anchor House tenant (Tenant)
Verified Resident
Bale & Anchor, SE13
Nov 2024
Please tell us about the good and bad aspects of living in your local area:
- great location, 2 mins walking from Tesco, 5 mins from Lewisham Shopping Centre - if your flat is facing the rails, you can hear the trains 5 am- 1 am no matter what floor you're on (some flats have balconies, but I would not use them during summer because of the train noise - the area around the building seems safe, but I wouldn't feel safe walking anywhere further at night - the building is located between Lewisham and Elverson Road stations - super convenient to travel to central London
How has the building management responded to any problems or issues you have raised:
The Front Of The House (concierge) is responsive (if not on WhatsApp you can ask at the reception), but building management is not really
Please share one thing (or more) which you wish you had known before you moved in:
I wish i knew the train noise is very bad if you keep your windows open. Also, the fact that the flat is very cold in the spring, autumn and winter (very inefficient heating system).
Facilities
Design
Location
Value
Management
Manager response
Dear tenant, Thank you for taking the time to write the review. Please be assured that the addressed points of concern have been duly noted and the whole team at Bale & Anchor will keep working diligently to achieve any required improvements to consistently deliver high standard services and differentiated residential experiences to our residential communities. We also took note of your concern regards current service delivery perception on related inconveniences caused by occasional required access for contractors, and we would kindly clarify that this is currently due to the fact that Bale & Anchor is a fantastic new build development still within the main builder's defect and warranties period, and hence why access for contractors on occasion is still required, and of course that management has to rely on main contractors' delivery capability to ensure quicker timelines for action during new build's defect period. But again, please be assured that management will keep assessing efficiency output on operating deliverables as mobilisation proceedings draw to an end very soon to ensure that our residential community is not inconvenienced during this process. Thank you.
Posted by
Eduardo J. Meias, Community & Operations Manager
Dec 2024
Olga (Tenant)
Bale & Anchor, SE13
Oct 2024
Good, but it could have been great
Olga (Tenant)
Bale & Anchor, SE13
Oct 2024
Please tell us about the good and bad aspects of living in your local area:
The flat looks good, is testfully decorated and everything was new when I moved in. The location is very convenient as well, right between two stations.
How has the building management responded to any problems or issues you have raised:
They respond, but sometimes slow. Had a ticket raised for an issue and it took weeks to get an answer.
Please share one thing (or more) which you wish you had known before you moved in:
That the policies are keep changeing and no notice is being given. Like the rules about the keys being left with reception when away.
Facilities
Design
Location
Value
Management
Manager response
Dear Olga, Thank you for taking the time to write the review, your kind words and experience rating. And please be assured that all points of your review have been noted and will certainly contribute to our continual, and everyday endeavour to deliver the greatest residential experiences in the market, and that those are delivered in professionally and differentiated manner. Kind regards,
Posted by
Eduardo J. Meias, Community & Operations Manager
Oct 2024
Manali N (Tenant)
Bale & Anchor, SE13
Sept 2024
Great living space & facilities
Manali N (Tenant)
Bale & Anchor, SE13
Sept 2024
Please tell us about the good and bad aspects of living in your local area:
The best part is being super close to the station and Tesco! Really makes a difference. It feels safe, although the lane just heading to the station can be quiet, but the Tesco being open till midnight helps :)
How has the building management responded to any problems or issues you have raised:
They have been prompt with their response and helpful in resolving any issue I’ve had :)
Please share one thing (or more) which you wish you had known before you moved in:
I think it’s much quieter than you would imagine, given how close we are to the station. My flat doesn’t face the tracks but I still don’t hear anything at night!
Facilities
Design
Location
Value
Management
Manager response
Dear resident, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. This truly reflects the service standards and high-level experiences we all at Bale & Anchor work and strive to deliver everyday to ensure our community receive the greatest residential experiences in the market, and that those are delivered in professionally and differentiated manner. It is our great pleasure to have you at Bale & Anchor! Kind regards
Posted by
Eduardo J. Meias, Community & Operations Manager
Oct 2024
Kerem (Tenant)
Verified Resident
Bale & Anchor, SE13
Sept 2024
I like this building
Kerem (Tenant)
Verified Resident
Bale & Anchor, SE13
Sept 2024
Please tell us about the good and bad aspects of living in your local area:
The good aspects are that the location and price are great, and I am happy with the many privileges the apartment provides. Although the bad aspects are more or less, I find them normal.
How has the building management responded to any problems or issues you have raised:
I have a few problems regarding my apartment, I have forwarded them and I am still waiting for a response.
Please share one thing (or more) which you wish you had known before you moved in:
I would like a furnished house to include a carpet and a night light, and I would like more space for a wardrobe.
Facilities
Design
Location
Value
Management
Manager response
Dear resident, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. This truly reflects the service standards and high-level experiences we all at Bale & Anchor work and strive to deliver everyday to ensure our community receive the greatest residential experiences in the market, and that those are delivered in professionally and differentiated manner. Kind regards
Posted by
Eduardo J. Meias, Community & Operations Manager
Oct 2024
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These reviews are the subjective opinion of a HomeViews user and not of HomeViews
Bale & Anchor, SE13
Ranked 2nd out of 15 in Borough of Lewisham