Brunel Street Works, E16

Please tell us about the good and bad aspects of living in your local area:

Lots of things to do locally, rock climbing, restaurants, cafes, cable cars, etc and more to come (for e.g. a cinema!). It's a 4 min walk to Canning Town station and a 15 walk to custom house for Elizabeth line.

How has the building management responded to any problems or issues you have raised:

Quite promptly, all of my outstanding problems were resolved.

Please share one thing (or more) which you wish you had known before you moved in:

There was a plan and space for an internal communal space for residents, this wasn't highlighted to me and I only found out recently!

Please tell us about the good and bad aspects of living in your local area:

The area is up and coming, with many new developments and great transport links, new slivertown tunnel may help better connection to south London as well. The location is perfect if you want to travel in any direction as DLR and Jubilee line gives you great links to city, also custom house Elizabeth line is not too far if you wish to travel to Heathrow. The only annoying thing at present is the Jubilee line noise but Newham council has been very supporting in having that conversation with TFL, the sound has already reduced compared to when we moved in

How has the building management responded to any problems or issues you have raised:

Most of the problems which we have initially raised were fixed right away and I was very happy with the services, few problems later on took more time, but eventually did get fixed. The only issue I have is with central ventilation system which is not great at dehumidifying bathrooms and if you like to take long showers than be prepared for paint coming off, I requested them to fix it but apparently since i raised the issue 2 days after my warranty period (2 years) they would not fix it, I would appreciated if this was considered as clearly issue was there within 2 years but i raised it later

Please share one thing (or more) which you wish you had known before you moved in:

The Jubilee train noise, DLR does not have any issue. Also our view is very nice but if we would have known that before would have made lot of our interior decision much better and early

Please tell us about the good and bad aspects of living in your local area:

Absolutely terrible, and the worst company that I've ever had to engage with in my whole life. Customer Service is non-existent.

How has the building management responded to any problems or issues you have raised:

They ignore all your messages until you're exhausted, they promise to call back and never do.

Please share one thing (or more) which you wish you had known before you moved in:

VISTRY PARTNERSHIPS are COWBOYS, they take your money through expensive service charges and do nothing

Please tell us about the good and bad aspects of living in your local area:

I really like the area, i have lived in canning town for 4 years and the area has continued to improve over the years. The transport links to the city are also excellent. There is a local bakery, climbing wall and even wakeboarding.

How has the building management responded to any problems or issues you have raised:

As explained above, badly. My biggest frustration is the balcony light, which they let me chase for a year saying it was being looked into, even sourcing parts, until they eventually changed their mind and said it wasn't installed due to H&S concerns - which is utter rubbish as they have been installed lower in the building!

Please share one thing (or more) which you wish you had known before you moved in:

How loud the jubilee line currently is. Newham council are being incredibly supportive and pushing for action from TFL, there is no issue with the DLR at all, but the Jubilee is too loud.

Please tell us about the good and bad aspects of living in your local area:

I received Excellent customer service from the Saturday Evening crew

How has the building management responded to any problems or issues you have raised:

I have had no problems I only had good experiences.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing needed to share