Charter House, IG1

It is a very nice spacious place, with secure parking and a beautiful roof garden with magnificent views while sunset although it is yet to be opened to the people living here. The concierges are mostly very nice and friendly, but they don’t have much to offer to the people living in the building.

Excellent place to stay with nominal rents, schools & train station are very nearby. Property management is also good & they are very prompt in resolving any potential issues. I would recommend this place if you’re looking for 1 or 2 bedroom house.

Proper management of lifts, parking and cctv recording, very good quality of flats and clean environment no complaints at all proper response of queries no doubt best place I recommend to small families to visit and staying .

The work done in the block is very poor and seems like cheap work. Things break too much in the property considering it’s a new block. Property management is not the best, they introduce new rules whenever they feel like it and it’s bang out of order. They add in rules that were never part of the contract and make extra money out of us, for example parking, for every new car we bring in we have to pay £20 for a new car permit when we already pay £100 for our parking spot, this was only introduced recently.

Although there are concierges on duty 24/7 they are extremely unhelpful and do not add any value to the experience of living here, although their engagement is obviously costed into the high rents we pay - for example the concierges refuse to take in deliveries, or even escort visitors to the lift and press the button to let them up to your floor so you can meet them as the lift arrives on your floor. It means you have to come downstairs yourself to escort every single guest to your apartment! Allocated parking space has proved to be a constant problem - frustratingly although you pay an extensive £100 a month for the space, the landlord insists on you registering your car registration with them, are now actually having the audacity to charge you £20 to change registration to another car, and forbid you parking any other vehicle other than that which is registered in your own parking space that you are paying them a whopping £100 a month for! This means that for example if you have a car accident, as we recently did and have to register a courtesy car in the meantime, you are going to have to pay them £20 , and once your own car is fixed and returned, you have to pay them yet another £20 to re-register it so you can park it again in your space! If you borrow a friends car for a week, for some reason, you aren’t allowed to park it in your own parking space unless you de-register your own car and pay them £20 to register it for the week and then of course once you swap cars again it’s another phone call to the landlord, another £20 and another sticker issued to be put on the car! It’s mercenary, impractical, convolutedly administrative and at the end of the day totally unnecessary! We pay for our spaces and should be able to park whatever car we wish to in there! Satellite TV was an absolute nightmare to get installed up and working, and has since suddenly failed and taken weeks to get up and working again. I have been constantly backwards and forewords between landlords who tell you it’s Sky’s problem and Sky who tells you the problem is the landlords communal equipment that they aren’t allowed to service, and that the landlord needs to service. In the meantime we’ve been without any TV for literally several months when I first moved in, to several weeks more recently!!! The communal areas are often left I cleaned and dirty - unpleasant and a health hazard in these covid times, and embarrassing when receiving visitors!