Hanwell Square, W7

Please tell us about the good and bad aspects of living in your local area:

Overall, the experience has been quite positive with great access to nature/parks, bus stops, and tube stations. It has plenty of grocery shops like Londis, Sainsbury's, and Lidl. I personally like going to cafes and there are ones that serve quality coffee and have nice, friendly staff. I have not seen any issues around the are.

How has the building management responded to any problems or issues you have raised:

Yes, they have. When I raise an issue, the response is quite quick and clear on what you will do next.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing. Everything was made clear to me before moving in.

Please tell us about the good and bad aspects of living in your local area:

Convenient transport hub: 11 min to Elizabeth line, 20 min by foot / 5 min by bus to Picadilly. Nice area with a few parks, 5 pubs and a number of nice cafes — all within a 10-minute walk. Not very wide selection of groceries: Liddle, small Londis and Sainsbury, though they promise to open a Tesco in the complex. 30-minute walk to Ealing where you have many retail, cafes, and restaurants. And we can order from there :) We are very happy with the location. The only thing is the lack of swimming pools.

How has the building management responded to any problems or issues you have raised:

They responded and fixed something, but not all the snags, at least yet.

Please share one thing (or more) which you wish you had known before you moved in:

Our flat is 3% smaller than we expected, which is covered by a 5% allowance in the agreement. That's legit but disappointing considering how much we paid for the property. And we had to check that ourselves, because the developer didn't provide us with measurements

Please tell us about the good and bad aspects of living in your local area:

Lots of shops and restaurants nearby. The nearest tube station is 25 min walk. Liz line from Hanwell is irregular

How has the building management responded to any problems or issues you have raised:

Yes, but often quite slow. Mostly it’s difficult to know who I’m supposed to talk to

Please share one thing (or more) which you wish you had known before you moved in:

The combined heating- how that would work. Management agent and what services would be available

Please tell us about the good and bad aspects of living in your local area:

Excellent range of local shops. Bin collections have been an issue; the property management were clearly not prepared for move-in.

How has the building management responded to any problems or issues you have raised:

The building management has been polite and prompt, but very corporate and inflexible.

Please share one thing (or more) which you wish you had known before you moved in:

The intercom system is absolutely not fit for purpose and have caused huge headaches during move-in. Being provided with an alternative or an option would be welcome.

Please tell us about the good and bad aspects of living in your local area:

Excellent amenities; LIDL supermarket, Sainsburys local and London all within walking distance. Lovely coffee shop, bakery, restaurants, micro pub and takeaways within walking distance. Lots of green spaces and excellent transport links. Very quiet and calm.

How has the building management responded to any problems or issues you have raised:

Quick, efficient and responsive. Issues are handled promptly.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had been told that the video phone system would be an app, but this is not a big issue.