High View, NE21

Quite literally a failure from start to finish, whether it's the shoddy windows that weren't fitted properly, to a garage door being in the wrong place and incorrectly sealed to poor workmanship, the problems are beyond endless. We live on quite a steep hill, planners unfortunately failed to establish early enough that our fence could not be placed where it was expected, they failed to tell us this and we were forced to sign an agreement which meant we lost 1m x 6m of our back garden yet are still responsible for this!! It has so far been 6 months of hell, we've endured so much stress and pressure on our mental health and wellbeing that no matter how much you pay for your Keepmoat home it won't be worth it by the time you've finished because it's never ending. Keepmoat hilariously boasts quite a lot of claims on their website. Here's all the ones they've failed at with us: - Quality you can trust - FAIL - Quality craftsmanship (backed by warranties) offers real peace of mind - FAIL - Support from experienced customer care team every step of the way - FAIL - Experienced planners think carefully about how the whole development works - FAIL - We’re here to help, every step of the way - FAIL - Greener & cheaper - latest energy-saving technology / high performance windows, so much for boasts about carbon footprint - FAIL - We build our homes with love and care!!! HAHAHA - FAIL - Shared values from start to finish - our attitudes and behaviours: we are friendly, open and honest. We put pride and energy into delivering results. It’s important to us to do a good job - FAIL - We are proactive - FAIL - We listen, learn and deliver solutions - FAIL - Reducing on site waste - you might want to advise your contractors as I’ve seen multiple simply dump rubbish out of their van/car which then floats around the site - FAIL Customer satisfaction is at the heart of everything we do - Ensure customers are supported throughout their journey - FAIL - Meeting their expectations - FAIL - Providing a high-quality new home - FAIL - Non-stop customer service: have had to chase everything at every single point along the way - FAIL - Bespoke quality inspection programme, Hallmark, guarantees best practice at every stage of the process. - FAIL - Sign off process that allows us to benchmark our build quality HAHAHAHA - FAIL You constantly say you want us to be happy with our new home, yet we aren’t but sadly your training guides don’t go beyond this and you don’t know what else to do. Katie and Georgie in the Customer Care team have been very helpful and have had to put up with my rants, but unfortunately nobody more senior gives a damn - this includes a Customer Service Director will ignore everything you tell him and do his own thing anyway. Extremely poor. Overall a distinct lack of quality, poor worksmanship, no checks and everybody seems to blame each other. The worst is the fact they use contractors who couldn't care less when building your new home. DO NOT BUY A KEEPMOAT HOME!!!

Masseys View has been built since July 2011. The next phase of the estate is now being built, therefore the roads are of a poor standard and there is lots of dirt on the roads on the estate which is causing damage to residents cars. The building management team should keep the existing residents updated with information about the building.

There are plenty of green spaces and parking, although as mentioned the lack of footpaths is an issue. Most people keep their front spaces clean and tidy and there is minimal noise at night. There is a variety of house sizes meaning the community is varied but mainly families.

Houses looking nice, with excellent views over the river. The build quality, customer service & maintenance of the area is shockingly bad. Constantly having to fix cracks in the interior, every step upstairs has a creaking floorboard, leaky fixing that had to be repaired and radiators had to be replaced ourselves because customer support was completely useless.

After we moved into our house, I had doubts that we made the right decision buying a newbuild. This was down to the Customer Care team not being helpful at all. This caused some feelings of hopelessness as we had all these issues but nobody to listen to us. It took a juicy email, outlining all the snags and how we have been treated so far, to get the process going. When we rose an issue, they had 5 different people come out to look at the issue before deciding that something had to be done. Our stairs were unsafe! Worst case scenario, we could have fallen through the stairs. I have no knowledge of construction but I could see that there was something wrong with the stairs. I don’t need 5 different people to look at that. The front and back doors have yet to be fixed after 9 months of living there. When the sun shines onto the back door, I cannot open it as it drops slightly and therefore would not close again. The customer care team work disappointingly slowly. This has caused us sleepless nights and has affected our mental wellbeing at times. In general, I have no idea how people who have zero knowledge of construction, joinery, plumbing and electrics are supposed to raise all the issues and have them fixed because the site will turn away if the issue is not raised. It is unacceptable to leave people in their homes (that they paid a lot of money for) with dysfunctional plumbing, creaking floors as if the house was 15 years old, and walkways unfit for purpose. I am very disappointed in the slow process and empty promises that we have experienced with Keepmoat customer care.