Maes y Rhedyn, LL12

Lovely house design, but the build quality and finishing is horrendous and Anwyl are not bothered one single bit. They are only interested in getting each plot sold and moving on without returning to repair or finish items that should have been completed as part of building and selling a home.

the design of the properties that have been constructed are really good, modern and spacious, but the construction quality is really bad especially the interiors and quality of work done is really poor. On top of this the site managers and the sales team are really bad at customer service and would not provide the basic service expected by the builders.

The design of the development and the properties is very attractive. Thee were 4 different property styles I liked. Ant issues I’ve raised have usually been dealt with quickly but occasionally the problem I’ve reported hasn’t been logged and I’ve had to ring up again.

There are so many reasons why I could not recommend this dreadful company but here are just a few... - the sales advisor is completely useless. On several occasions he lied, had almost no knowledge of the development or products he was selling, made up answers and let us down over and over. - our property (which was accessible to the public) was left unlocked a number of times over weekends with no care from Sales or the site manager. - on completion day our new home was completely filthy in all areas, carpets were dirty and worst of all there was urine stains all over the cloaks toilet. - there are three site agents, all three are liars and / or completely unreliable for even the most basic of requests. The site manager promised us jobs would be done face to face during the initial walk around the house post completion but then lied to these conversations taking place and refused to do them. He since refuses to come back around to the house and just sends his assistant who is inexperienced and has zero customer service skills. - since moving in we have had several issues all which you would expect to have with a new build from leaks, excessive screw pops, large cracks that exceed acceptable shrinkage and plasterboards dropping from the ceiling. All of these issues have been reported and either have been ignored or took far too long for them to be addressed. Anwyl Homes do not participate in the NHBC home owner surveys post completion so they are able to get away with their awful practices without customer having opportunity to raise all of their failings. Please if you are looking at this shared site consider Belway across the road. From speaking to new friends on this site who purchased a Belway, they aren’t perfect but the site team and build quality appears to be significantly better than Anwyl Homes. Please seriously think twice about purchasing on this development, Maes Y Rhedyn, Llay, Wrexham as in mine and several other residents opinion there would only be frustration and disappointment ahead!

Our home is well laid out with plenty of space inside. The garden is an excellent size especially for a new build property. The green in the middle of the estate will be lovely when finished and the whole estate will be great for walks once finished.