SO Resi Ealing, W13

Please tell us about the good and bad aspects of living in your local area:

Love the location and apartments are well built and designed. However constant issues with a sewage smell throughout the building, main entry door has never worked and lift out of order for long periods

How has the building management responded to any problems or issues you have raised:

No, lied to constantly about repairs, serious issue with sewage system has never been addressed and main front door has not worked properly since first fitted

Please share one thing (or more) which you wish you had known before you moved in:

That MTVH were the worst housing association provider in the country and do not care about their tenants. Rent will rise with CPI and service charges are uncontrolled

Please tell us about the good and bad aspects of living in your local area:

Close to shops, parks and restaurants. Still more convenient to go to Ealing Broadway for travel as only 4 trains an hour from West Ealing. Views from roof garden are spectacular.

How has the building management responded to any problems or issues you have raised:

Pretty terribly. Scaffolding appeared outside our bedrooms just before we moved in and it took several phone calls and 3 emails over a week to get a reply from MTVH. I sent an email regarding a malfunctioning fire alarm a couple of months ago and haven’t had a response. They have let the planting in the amenity area and on the roof garden die in the heatwave. The cleaner for the shared areas is excellent and friendly.

Please share one thing (or more) which you wish you had known before you moved in:

The Elizabeth Line (in its current state) isn’t much good for West Ealing. What exactly our service charges are being used for because all the landscaping has been neglected all summer.

Please tell us about the good and bad aspects of living in your local area:

Great variety of local shops, bars and restaurants.

How has the building management responded to any problems or issues you have raised:

Yes, response has been received and issues addressed

Please share one thing (or more) which you wish you had known before you moved in:

Told about the council properties.

Please tell us about the good and bad aspects of living in your local area:

Really good surrounding area, variety of shops and good connection to city centre

How has the building management responded to any problems or issues you have raised:

Most of the issues got addressed fairly quickly with quick turnaround, some defects have been deferred until the end of the warranty period, whilst some are still going through the review as it might be deemed as design rather than a defect, but people are generally friendly and willing to help

Please share one thing (or more) which you wish you had known before you moved in:

Personally I would highly recommend sticking with the same solicitor for both sale and the purchase to allow to fast track the process

Please tell us about the good and bad aspects of living in your local area:

Really pleased with the location, very convenient and quiet at the same time;

How has the building management responded to any problems or issues you have raised:

We have had some issues with the front door which hasn't been managed well and with the fire alarm

Please share one thing (or more) which you wish you had known before you moved in:

Sometimes there are annoying noises coming from the street late evening when young people drink on the bench in front of the building