A guide to living in Surrey

Please tell us about the good and bad aspects of living in your local area:

Nearby shops and easy access to travel Not much to do in the area, pubs are quite dirty and parking is very expensive

How has the building management responded to any problems or issues you have raised:

Got an email very quickly when I had any issues. Derrick and Charlie are very good at keeping on top of emails.

Please share one thing (or more) which you wish you had known before you moved in:

Wish I’d known that I can’t get my own meter readings

Please tell us about the good and bad aspects of living in your local area:

i have lived in this property for 3 years, local area has plenty of bars and restaurants, allocated parking on site which is great. its a town centre development so there is always going to be slightly higher volume of traffic but its never really that bad. you never really hear any outside noise or noise from other apartments.

How has the building management responded to any problems or issues you have raised:

everything i have raised has been dealt with professionally and in a good time.

Please share one thing (or more) which you wish you had known before you moved in:

that the bins are collected from my side of the building but its better than being on the main high street side.

Please tell us about the good and bad aspects of living in your local area:

My property at Windsor House is located to a great blend of shops and good amenities. I particularly love the mix of shops available that include a Turkish supermarket with fresh produce everyday, A Japanese supermarket with whole foods and an excellent array of food, wine, fish and great ingredients for cooking. Additionally there is a great M & S too. The station at Staines is only a stone throw away so getting to and from the city of London is easy and quick. My visitors always are impressed how safe it feels and how it has a great outdoor and indoor market. There are some older teenagers that can be loud and noisey sometimes but in comparison to some areas this is lightweight. Oh yes, and someone tried to steel a jam doughnut from M & S the other day is a far cry from the realities of some inner cities.

How has the building management responded to any problems or issues you have raised:

Once again I was surprised at how quickly the team here responded to situations for the good of the development, tenants and community too.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I’d like to point out is that I wish they would allow a boxing bag in the kooky gym. It’s my one gripe I have with them. Boxersize is one of the best physical activities one could do to get fit and agile. I have one in my room but it takes vital space. I would prefer to see one free standing punch boxersize bag in the gym please :-)

Please tell us about the good and bad aspects of living in your local area:

This is a beautiful area with stunning facilities that are always clean. The street is very quiet, clean, and tidy. I really like the area in which I live.

How has the building management responded to any problems or issues you have raised:

Yes, but it took them quite a while to respond. The only real issue here is that they work between the hours of 9 and 5, which is also when I work. Thus, when I'm back from work and see something is wrong with the house, I do not know how to reach them.

Please share one thing (or more) which you wish you had known before you moved in:

That there is no sunlight in the way I'm facing. The apartment itself is one of the most beautiful places I've ever lived in, but the lack of sunlight makes it really annoying. Also it doesn't come with a desk to study at home with (not a deal breaker, but a bit annoying for those who can't work downstairs in the co-working space)

Please tell us about the good and bad aspects of living in your local area:

The location is what I love the most about this place, it is so convenient. It is a few minutes walk to all sorts of stores and the high street, and the train station as well as green spaces. All while being calm and not noisy/loud at all. The light cinema is literally downstairs and is a great chill day out. Parking in the building was not available at time of rent for me, however there's cheap and secure parking available at the belfry shop centre year round. Refusal room is in the building too and very convenient. Trains on thameslink can sometimes get cancelled

How has the building management responded to any problems or issues you have raised:

Charlie is great at responding issues and very prompt with it.

Please share one thing (or more) which you wish you had known before you moved in:

Some rooms can lack sunlight due to the height of buildings around and some rooms on 2nd floor lack some privacy due to it being on the level as the garden