BTR Operating Ltd.

Please tell us about the good and bad aspects of living in your local area:

This area was a good location and a very convenient area. It was become awful, after we had a new Landlord team.

How has the building management responded to any problems or issues you have raised:

They didn't reply to the email. They always said they write down the issues but never sort them out. They calculate the rents incorrectly. I don't know if they ever accepted any higher education why they could do this job. They are very difficult to communicate with and not polite to the residents.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing. If still under this property management team.

Please tell us about the good and bad aspects of living in your local area:

Mostly a quiet trouble free area. Like to celebrate with fireworks which i adore. A good mix of cultures. A short walk to city centre one way, hyde Park the other. Good local amenities, a pizza take a way, Morrisions and a tesco.

How has the building management responded to any problems or issues you have raised:

My microwave and dishwasher and a table failed and all where replaced quickly and with out drama.

Please share one thing (or more) which you wish you had known before you moved in:

That hot water was not charged additionally for I would of take more of an advantage of this!

Please tell us about the good and bad aspects of living in your local area:

near the uni where i work, easy to walk to the town the parking system should be improved as it is difficult to book a visitor once in a short notice

How has the building management responded to any problems or issues you have raised:

it' s ok but sometimes it took a while and please leave a note like before so i know someone has accessed my place.

Please share one thing (or more) which you wish you had known before you moved in:

there are some public doors are broken for years but seem nobody actually care to fix them

Please tell us about the good and bad aspects of living in your local area:

Handy for the city centre and corner shop. Most things are accessible by foot although there isn’t a bus stop nearby or parking

How has the building management responded to any problems or issues you have raised:

Generally fairly responsive to major issues but can be slow to repair smaller issues and often issues with lifts etc

Please share one thing (or more) which you wish you had known before you moved in:

Wish they had been more open about the hidden cost of parking before moving in

Please tell us about the good and bad aspects of living in your local area:

Local area is conveniently situated for key workers but borders a rough area known for muggings and crime rate.

How has the building management responded to any problems or issues you have raised:

Mostly timely, will address things if prompted but have forgotten to get on with issues in the past.

Please share one thing (or more) which you wish you had known before you moved in:

Wifi not included and bills are subject to change with little notice.