BTR Operating Ltd.

Please tell us about the good and bad aspects of living in your local area:

Queen street is a very good location with good access to transport, food and cultural events. Sometimes the street can be a bit noisy but that's not all the time.

How has the building management responded to any problems or issues you have raised:

The staff have always been very helpful and do things like scan and print documents for me.

Please share one thing (or more) which you wish you had known before you moved in:

I rented my place site unseen but was pleased with my flat once I got here.

Please tell us about the good and bad aspects of living in your local area:

Convenient, 3 mins away from Tesco express and 10 mins from the train station. Secure with front desk and parcel room.

How has the building management responded to any problems or issues you have raised:

Problems have been fixed. But there was some delay in fixing electric appliances which may require 3rd party vendor.

Please share one thing (or more) which you wish you had known before you moved in:

Rooms on different floors are priced differently..

Please tell us about the good and bad aspects of living in your local area:

love everything about it! even better since JLP took over. less frequent bin collections when the workers are on strike but all else good

How has the building management responded to any problems or issues you have raised:

have not raised any problems or issues for my apartment

Please share one thing (or more) which you wish you had known before you moved in:

none, moving here was the best decision and i don’t think I’d move out anytime soon – as long as the rent stays reasonable

Please tell us about the good and bad aspects of living in your local area:

Great central location, close to shops, restaurants and the train station. The downside is lack of secure parking and building amenities.

How has the building management responded to any problems or issues you have raised:

It takes a really long time for problems to be addressed. Windows in a lot of the apartments don’t open and lifts are frequently not working which is hassle when coming in and out during peak times.

Please share one thing (or more) which you wish you had known before you moved in:

The outdoor rooftop is actually not accessible, there’s no furniture for you to lounge outdoors and given that the apartments don’t have balconies, this is frustrating. Parking spaces are also extremely limited.

Please tell us about the good and bad aspects of living in your local area:

Very convenient for university or hospital workers. Fairly close to the city centre on foot. Not many buses nearby, it requires some walking.

How has the building management responded to any problems or issues you have raised:

The reception team has been very useful and nice. However, it is really difficult to negotiate things with the upper management (such as negotiating bills or protesting for the lack of residence parking permit for tenants).

Please share one thing (or more) which you wish you had known before you moved in:

As mentioned before, the utilities pricing and providers are non-negotiable at all, and tenants cannot obtain a residence parking permit to park in the neighbourhood.