Vonder Bradstowe, HA1

Please tell us about the good and bad aspects of living in your local area:

I rarely write reviews, but my experience with the new property management has been absolutely disappointing. The location is fantastic, but unfortunately, that’s where the positives end. I’ve previously worked with GreyStar, and their management was exceptional — if I could rate them 5 stars, I would. However, the new team deserves a negative score for their unprofessionalism and lack of responsiveness. Unfortunately, what was once a well-run operation has now turned into a frustrating and discouraging experience. Terrible management is an understatement.

How has the building management responded to any problems or issues you have raised:

Building management is not responding to even emergency and genuine needs of Vulnerable fellow tenants

Please share one thing (or more) which you wish you had known before you moved in:

100s of complaints hv been registered with New management apart from to Council, local Mp and Ombudsman etc

Please tell us about the good and bad aspects of living in your local area:

Overall is bad after changed the property management from Greystar to HGCB. In the past, GreyStar was really very good, their staff is helpful, rapid and responsible. But now, when HGCB take over the property management. It is extremely bad in terms of of communication, cleaning, hygiene. Also, many things are not covered again such as maintenance.

How has the building management responded to any problems or issues you have raised:

Not quite responsive , such as rubbish bin collection. It only put all the problems to tenant saying that tenant not put the bins to container. But actually it there is enough container to contains all bins. They should free up the container everyday.

Please share one thing (or more) which you wish you had known before you moved in:

Please check the comment of resident and trust pilot clearly before u move in as the property management is bad and already increased 20% rent for rent renewal. It is not fair for this increment with such bad service.

Please tell us about the good and bad aspects of living in your local area:

5 mins walk from underground and bus station, shopping centers and a cinema nearby. A convenient development

How has the building management responded to any problems or issues you have raised:

They reply emails whenever they want, maybe days after the first email. Almost not pick up calls, even though the emergency number they provided. When they respond and pick up a call, it can be an impatient response; if you are lucky, you can find empty apologies, but the concerns are never addressed.

Please share one thing (or more) which you wish you had known before you moved in:

The change in management could make huge different

Please tell us about the good and bad aspects of living in your local area:

The property was recently purchased and has no cleaner and they have reduced services. They do not communicate and multiple calls for repairs have been ignored by the new management, including self assessed emergency maintenance.

How has the building management responded to any problems or issues you have raised:

There has been little to minimal response. No presence, little contact and no resolution. Overflowing toilets, no cleaning, communal areas filthy. All this in less than 2 weeks property management. Not sure how aware owners are because all contact is via the problem.

Please share one thing (or more) which you wish you had known before you moved in:

The new management occurred mud tenancy. They have removed agreed services and imposed processes that do not work e.g contacting is difficult but necessary to report issues but noone responds.

Please tell us about the good and bad aspects of living in your local area:

living in Bradstwe's house is peace of mind. the teamwork in the building is helpful and the maintenance is great. the place is quiet and safe, and every member of their office is keen to help and support with my needs. if I will go back to live in London I will choose this place. I recommend this place for any family with children because it is near to outstanding schools and shopping malls.

How has the building management responded to any problems or issues you have raised:

the building management was responding effectively to any problem or issues I raised with them

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how to choose my energy and water company to choose the right one from the beginning.