A guide to living in Leicestershire

Please tell us about the good and bad aspects of living in your local area:

The apartment location is good..Very peaceful location and nearby high street and city Center However, there is a problem in getting car parking slot…Not sure when you’re going to get a slot and its tough to park somewhere outside of the building and commute daily..It would have awesome if everyone get allocated parking

How has the building management responded to any problems or issues you have raised:

Sometimes quick and sometimes need to follow up multiple times

Please share one thing (or more) which you wish you had known before you moved in:

The next availability of car parking slot.. At least some timeframe

Please tell us about the good and bad aspects of living in your local area:

Noise from external forces ie student block over road!!! Shops resterants all on door step. Parks within walking distance.

How has the building management responded to any problems or issues you have raised:

Very well but stop taking advice from site maintenance team/ person on aspects they now nothing about!!!

Please share one thing (or more) which you wish you had known before you moved in:

Everything on door step resterants shops parks ect.....

Please tell us about the good and bad aspects of living in your local area:

Great place, lovely staff and facilities! Area is so quiet, some students outside but not loud. Easy access to bus and city centre

How has the building management responded to any problems or issues you have raised:

Always fast and efficient . Has always done everything he could to solve any issues

Please share one thing (or more) which you wish you had known before you moved in:

That would only get one key but otherwise I have no complaints

Please tell us about the good and bad aspects of living in your local area:

In my opinion, The Arches is very well located. It is located in a quiet and silent area, but at the same time very close to the city centre (restaurants, bars, gym, shops and open spaces). In terms of transport, it is also quite close to the bus station and bus stop. The train station is a little further away, but we can get there on foot. There is some parking on my street, but not much. There is no traffic noise, but the tunnel area is a little scary at night because it is very dark and without anyone.

How has the building management responded to any problems or issues you have raised:

When I had a problem in the bathroom of my apartment, I sent an email reporting the problem, which was never responded to. After waiting a few days, I went to the reception to understand what was happening and they said there was an app to report these cases. Once I filled out everything on the app, they were quick to fix the issue.

Please share one thing (or more) which you wish you had known before you moved in:

Really bad communication from the time I saw the house until I moved here (missed calls, unanswered emails and messages).

Please tell us about the good and bad aspects of living in your local area:

nice building, good facilities, good location as central. Parking is horrific, was only told after I signed my tenancy that I was number 40 in the queue for undercroft parking with no estimated waiting time. I struggle every single trying to locate parking after my 12 hour shifts, I tried to apply for a residential permit only to be told by the council there’s a restriction on the arches. I called the arches and was told I’d receive a call, nearly two weeks later and I’ve received absolutely nothing.

How has the building management responded to any problems or issues you have raised:

absolutely useless, any query you have is constantly passed on to somebody else who never returns yours call and you get tired of chasing it

Please share one thing (or more) which you wish you had known before you moved in:

That parking wasn’t available in the undercroft before I signed my tenancy agreement, parking is impossible in the city. that I was going to be told constant misinformation and messed around.