Ferrum, Wembley Park, HA9

I love living at Ferrum. The apartment is really well equipped with the Samsung appliances and the storage spaces. We love the communal areas, the gym is fantastic and of course having a Barbecue at The View is amazing! We also really like that we can be with our dog around all the building without any issues

I’ve had a fantastic experience living in this apartment. The design is modern and spacious. The facilities are top-notch, including a well-maintained gym and communal areas. The building management is excellent – they are responsive, and professional, and always ensure the property is clean and secure. Property management has been incredibly efficient, handling any requests or maintenance issues promptly. The apartment also benefits from its prime location, offering easy access to shops, restaurants, and public transport. Overall, it's a perfect blend of comfort, convenience, and quality.

Do you know the feeling when you go to an expensive restaurant and you’d expect an awesome service, food, surroundings and the satisfaction? Renting with QL is like that except you’ll not get anything you were promised, charged extra for whatever they feel like, and treated with the worst customer service — all while you are paying top £££, of course. Few examples to maintain a reasonably short read: - The Envac trash chute: doesn’t really work - Mail room: parcels missing, not in the right place, messy. Prepare to spend over 20 minutes each visit to search for your parcel. 📦 - Utilities: prepare to pay the same/more even when you’re not using the power because they make numbers up 🙃 - Bogus fines: they will fine you for anything. So, be cautious when you are walking around the building for which you pay over £2300/month, or you will be fined for breathing… - Card fees!! Even if you pay 6 months rent in advance via links that their staff sent to you, they will still charge you 3% (non-direct debit) card fee, due to ‘administrative cost’.

I‘ve been living here over a year now and my advice is: do not ignore the negative reviews. If you see high reviews it is obviously mostly due to 1) the competitions they run regularly to boost their ratings “Leave us a review and you can win a 500pound voucher!” (people will rarely leave a bad review if they want to win), or 2) very new tenants who have had a good experience with the sales team answering their questions and making it easy to move in (you can see they are always thanking the agent as though each agent is always asking for a good review if the service was great). After this point, forget about getting any help from Quintain Living or getting anything fixed. They stop responding to emails and randomly close your tickets without explanation when issues are not resolved. Expect months before anything is fixed or an email (that you have chased up 10 times) is answered (by the email address management keeps responding to ask bad reviewers to get in touch with - don’t even know why they ask this when they don’t respond to emails). If you think you can then go down to reception in person to resolve things - the day staff who are supposed to be the knowledgable ones are completely clueless or tell you the wrong things.As other reviewers have said, you can replace them with dolls. They spend more time chatting with each other and who knows what but it is definitely not addressing tenant questions or emails. In fact, I am waiting for a call back from the residents team at the front desk who said they would call me within half an hour since they could not answer my question in person and had to check with another person. It has been an hour now. I seriously do not know what they do all day except press the “door open” button for people. I’m wondering whether they will try to take half my deposit at the end of my tenancy for cleaning and replacing the furniture even though I will leave it exactly as I got it. My furniture was already given to me with dents and scrapes and scratches all over it and the carpet was old and stained even though they say “professionally cleaned”. The apartment itself is really nice, the communal spaces, and the view is great. Some downsides which I can live with include super hot all year round including winter, the noisy constant hum coming through the walls, pipe noises, hearing the neighbours showering (and using the toilet??!), dust collects extremely fast. I have the biggest problem with management, who after getting you in, stops being supportive and helpful. They just care about the money and not the tenants. Can’t wait to see the price hike when it is time to renew. They keep raising the rent price to a level not worth it in the location or with the service. Then to get new tenants to replace the ones who are fed up or cannot afford the steep rent increase, they run a competition to bump up the number of positive 5/5 reviews just before most contracts will end. They need to do this to dilute all the 1/5 ratings from actual long term tenants.

During months we have been complaining about the heating. Every time , heating will work for a day then stop again. Every time they will close the case without even telling us. When reporting the chute was not working , this was also closed . Not even a call or message for this. We understand that some tenants have no manners and will block the chute with big boxes. Then WIFI was not working , we gave it a time and then we saw this was changed to another company. Heating not working and we continuously had to ask for it to be repair. With no proper explanation. Maintenance will tell us : it’s not working. Resident team : it’s a general issue. they told me that there was not general issue and then sent an email that it was. For more than two months we have been living in frozen hell getting health issues. Not even a heater was offered until I actually start to complain more and more. Was this necessary ? Did I really need to call , send emails and speak with different people? When finally we decided that this is it and asked to leave early and to have in consideration to spare the penalties , the heating started working . By miracle ? Not to mention that there are many security issues that have been flag. I have read comments from more people that went to hell with the resident team and I was thinking : wow that can't be true but look at us now. So if you are planning to rent and this is your last option please check everything in the flat. Everything !!! before actually taking the keys. They don't even escort you to the flat on the first day.